Embassy Suites by Hilton - Dallas Park Central Area

We were very pleased by this hotel & the made-to-order breakfast is wonderful. The staff was wonderful and very prompt at any request. The only disappointment was the hot tub was broken, which was 1/2 the reason for choosing this hotel. When I told them someone came to work on in within 5 minutes (I was impressed) and added water, but did not turn the heat back on or repair anytime in the next several hours, bummer.

Because our flight was late due to unforeseen circumstances the hotel cancelled our booking and would not refund our even let us stay the second night of booking. Poor poor service.

The hotel lacked parking, especially if your traveling with a rooftop cargo carrier. After circling for 30 minutes; my husband was finally able to find a spot. Once inside the room: there were dirty socks and crumbs everywhere. The phone didn’t work to call the desk so I had to take my kids back down to get another room. That room wasn’t any better—but there weren’t any dirty clothes or food and I figured it wouldn’t get any better. It looks like the housekeeping only changes the bedding and towels (we hope). The bathroom and walls were peeling. The phones were sticky and yellow. The rooms were dark and damp. The only thing this place has going for it is the breakfast in the morning. The website claims these rooms are non smoking—but the entire hotel had a faint smell. So either people smoke in the hotel or it’s been that long since a renovation.

We had 3 rooms so my opinIon isn’t from a single incident. The parking garage is dirty and the overhead pipes leave a nasty residue- take care not to park below them. Two of our 3 bathrooms were pretty bad - 1 of them had a good deal of hair on the floor and sink. They need to do some minor repairs in the rooms - but it adds up to an overall Feel of old & poorly maintained. I had called ahead to confirm that the pool was heated, and was told all was in working order and warm. We arrived to find a cloudy and very cold pool - and when I told the front desk clerks they had “no idea”. Will not return. The bartender at happy hour was very friendly, and the breakfast staff was good, but that doesn’t compensate for the parking/rooms/pool

Rooms were hot and had a damp smell. Buffet was decent, the food quality was not as good as other Embassy Suites. Bathroom door hinge screws were falling out of the wall.