Shelborne South Beach

Perfect location. Nice walk to Ocean Blvd. Hotel did not have a restaurant, which was a minus. The air conditioner made terrible noise during the night. Ask for a room in upper floors since there is some noise from the bar downstairs. The personnel at front desk simply forgot a few matters we asked for. One of the members even rolled her eyes when we had to ask for missing goods again, as they had forgot to check and inform us about them.

Awesome experience! Pool was the bomb. Front desk girl Delisa was awesome. Location is top notch. We’ve been to south beach many times this was by far our best hotel experience

We stayed for a 3 night stay and given the very high price paid per night were expecting a great experience. We were sorely disappointed. Rooms were comfortable but compact. Whilst the hotel entrance and ground floor interior created a great first impression the hotel was let down by the very poor attitude and service levels from staff. There was an overall arrogance and don't care attitude. When ordering drinks and food by the pool we were made to feel an inconvenience. In addition, the poor attitude and general awkward behaviour of one of the pool attendants made the experience of pool side bathing unrelaxing and frustrating. I was asked to move off my sunbed, so the pool attendant could straighten it back up flush in line with the others in the row (I had moved my sunbed a slight 25 degrees out of line to sit further under the umbrella to shade from the sun where it caused no obstruction or issues for other guests) and when I questioned it, was promptly told "cause those are the rules". I then watched as the pool attendant went to other guests and moved their beds the odd inch here and there. Unbelievable! Water was not replaced in rooms and overall just a general lack of care from staff. I would not stay in this hotel again or recommend it. Really disappointing, especially when we compared it to other locations that we stayed in Florida.

Mold in the rooms.

The attitude of the reception staff was appalling, rude, arrogant, lazy. The room hadn’t been cleaned properly when we arrived