Shelborne South Beach

Ylihintainen. Jollakin tapaa siisti hotelli mutta remontin tarpeessa ja kulahtanut. Kylpyhuoneessa kosteusvaurioita. Odotus oli kova mutta todellisuus oli pettymys.

Overall good stay! We were able to check in 3 rooms early. Facilities were clean. Food was good. Staff were friendly. A few complaints: Rooms and bathrooms are small. Room felt "muggy." Our bathroom door did not latch closed.

Loved the fact that they had a pool & beach access. Thoroughly enjoyed just relaxing all day at the pool. Comfortable bed with black out curtains so I slept well. Not newly renovated but not outdated by any means, would stay again.

This placed looks good when viewed BUT dont be Deceived!!!! 1. BOOKED MY ROOM THROUGH HOTEL. COM ...DON'T GET THE ROOM WHEN ARRIVED BECAUSE THEY WERE OVER BOOKED...HOTEL.COM SAID "ITS NOT OUR FAULT IT THE HOTEL *NOT* MET 4 GROUP OF PEOPLE THAT ALSO DIDN'T RECEIVE THE ROOM PAID FOR....YES THE RESORT FEE WAS WAIVED BUT I WANT WHAT I PLAN FOR!!!! 2. PAY AT HOTEL LIES!!!!! TOOK 306.70 2 DAYS BEFORE ARRIVING...HOTEL. COM "OH CALL THE HOTEL...(10+ TIMES NO ANSWER) 3. STAFFF AT HOTEL RUDE....RUDE...RUDE...LAZY....DONT GIVE **** 4. HOTEL.COM AND SHELBOURNE (AKA-Sh**BOURNE) I WILL NEVER BOOK OR STAY WITH YOU ALL AGAIN!!

Our balcony king room was pretty dated and small. The bathroom door would not latch. The outside of the balcony door was damaged and looked as if it had been pried open at some point. Because of the damaged sealing surface, it let in a lot of wind noise. No full size bath towels were provided. When we asked the front desk for bath towels, we were sent to the pool concierge. When we asked them, they said there were no more pool towels and expressed confusion as to why the front desk sent us to them. Really, the only positives were the restaurants and bars by the pool. Overall, I thought the price point was high for the quality of the room and level of service.

Extremely poor service across the board; from arrival (baggage/valet guys were just standing around while guests struggled to get luggage out of car or up the stairs); check in was un-organized; pool area was packed with poor use of space for seating/lounging; and yet, the beach crew was the worst part- lazy, slow, unprofessional in conversation... we actually cx'd the remainder of our trip with them after 1 night... chatter among other guests reinforced our experience.. we expected MUCH more for we spent to stay there

Pictures of the room is deceiving. Rooms are very small, no room to unpack your luggage. Elevators do not work. Only 1 elevator working the whole time and staff using them constantly. Workers not friendly except for 1 in the bar. You get charged for everything. Even ice. No mini bar, just a fridge. The balcony is just the size of the box with just a tiny view of the ocean. You can’t hear the ocean from the box balcony because the air conditioning compressor is so loud. Check in process was horrible, make sure you are there when they tell you to come back to check in or they will sell your room to someone else for a higher price. No assistance with luggage to get in out of the car to the room. No room service. $20 for a 6oz drink with hardly any alcohol at the pool. Will not be going back to this hotel. No entertainment in pool.

This isn't the first time I've stayed here; however, it was far more crowded this visit. Not that any of this would deter me from returning but there wasn't a dresser, safe or fridge in my room and the bathroom was tiny. I enjoy the pool and the beach but the drinks are waaaaay over priced. Get a cabana. At least that way you are getting something for your money. Ill be back but . . . I won't be happy about how expensive the drinks and food. On the plus side the staff is amicable and extremely helpful.

Bad experience. Paid for a balcony, did not receive. Went to the beach, only 1 chair available. Went to the pool at 4:45 and were told they closed the attendant so no towels. Prepaid $51 extra for breakfast and after being handed the menu, we were told we could only choose from 3 if the items which were priced at 15, 11 or 9 dollars. All items listed were under $17 but because we prepaid $51 we were limited. So essentially we, prepaid more than what breakfast would have been for 2 but not allowed to eat what we wanted. Made zero sense. Dirty shower with leftover hair. And to top it off we had to wait 55 min outside to get out car when departing from the valet- who was nice but overwhelmed. No VIP upgrades. Actually the opposite. Terrible experience.

I got an ocean front with balcony and to be honest very disappointing, the toilet seat didn’t have a lid, there was no mirror in the room besides the one in the bathroom, very poor decoration, very disappointing for the price.