Churchill Hotel Near Embassy Row

First and foremost, I had a problem with my reservation. I paid for a Junior Suite with a TUB, which I did not get! Then I was supposed to have my vehicle valeted for the weekend at $45 a night, So I had to go the pharmacy in the middle of the night for some meds. When I returned I was told that my vehicle was not added to the system and that I would have to park my vehicle with another totally different hotel, which turned out to be the next door Marriot hotel at $60 for the night. If I knew that parking was that bad and that my original reservation for a room with a tub was going to be disregarded, I would have booked with a different hotel! I hate to say that I will not be booking with the Churchill Hotel in the future and that I potentially will use another booking site aside of Hotel.com for my future business travels! Every time I told a manager or front desk I was having an issue I was advised to take it to Hotel.com because I booked my stay with a third party. That sort of business is unacceptable for any company that deals in hospitality and customer service.

Long wait to check in due to a lot of late checkouts. No ice machine. No business center.

Hair all over the bathroom. Funky smell in living room and bedroom.

Only there on night but I have stayed there before. Great hotel situated in heart of DuPont. New lobby and room was sensational

The hotel was absolutely beautiful!!! The rooms were huge and nicely decorated.