The Westin Resort & Spa Cancun

The lamps are outdated and difficult to turn on and off

Ocean view room was only partial view. Hotel too full to move us so they said. Toilet overflowed twice. Door woyldn’t Shut. Maintenance took hours to fix

The room was a disgrace. It smelled as did the pillows. It was poorly maintained There was mould in the shower. I do not recall spending a night in such an environment. And this was AFTER we were offered an upgraded on arrival. It turned out to be a down graded. What should have been a room overlooking the pool and sea with a king size bed turned out to be a ground floor room facing the lagoon ( which could not be seen due to building works ) with 2 beds. We arrived late at night and too tired to complain. When we did so the following morning we were offered a change of rooms. We declined as we did not want to pack and again unpack. By way of compensation they gave us a bottle of sparking wine. It arrived at about 9.30 pm. We were to leave early the following morning. We gave it back. This place was a dump Avionics it