The Westin Resort & Spa Cancun

Everything was great, staff was friendly, would definitely stay here again.

It was great.

This hotel is in a very quiet area in Cancun good place to stay

From the looks of the pictures advertised online we thought this was going to be a great stay. We were only staying 1 night so we felt like we were splurging a little bit for a nice place. The lobby and on of the restaurants is shown online and is updated and very nice. When you get in the room, however, its a 1995 beach bungalow type room and is SUCH a let down. I felt like I was in a motel 6. NOT worth it, NOT what it advertised it to be, NOT a good stay. The waitstaff is lazy and ignores you until you as them for a drink. The pool is foggy chlorine water. The beach was just ok. The security was not up to par because anyone could walk the beach and enter the back of the hotel. I would never stay here again. Its nothing like a proper Westin that we have stayed at in the past. What a waste of money.

Noise coming from hallway but other than that good. Renovations made the hotel significantly better. Annoying sound system / entertainer at the pool. Restaurant prices are excessive for Mexican restaurants. Good beds, good service....