Night Hotel Theater District, Times Square

Staff very friendly and so helpful. Couldn’t fault the place and fantastic location

This hotel did not live up to my expectations. It is in a great area, very convenient to Times Square and touristy things that we wanted to do, but the hotel itself left a lot to be desired. The staff was actually quite helpful with a lot of the issues we encountered, but there were a LOT of issues. When we first arrived, problem #1 was the locks on the door. They would not open the door. We had to go up and down to the main desk half a dozen times to get this sorted the first night and then again every single night. We stayed 3 nights and I couldn’t connect to the WiFi for more that 5 minutes at a time before it stopped working. I overheard many other people complaining to the staff about the WiFi too. The shower had one of those detachable shower heads, which usually there’s somewhere to detach it from, but this one did not have a stationary place to keep it so you had to shower one handed and hold the shower head with the other. It was incredibly inconvenient. The water also took a good 5-10 minutes to heat up so you weren’t showering in ice cold water. Speaking of the bathroom, the water flow to the toilet was so slow that you had to wait like 10 minutes minimum to flush it again, which is not great when you’re sharing a bathroom and both people need to use it before you head out for the day. The bed is more of a personal preference, but it was WAY too soft and I had back pain from the bed. I honestly considered sleeping on the floor.

Fantastic area, right in the heart of things. Hotel staff are amazing. Without a doubt I would definitely stay here again.

We absolutely loved the location and realize that’s why we paid that much per night. However, I wish the room we stayed in were bigger. Unfortunately that didn’t really justify the price much. And I was unaware that upon check in, we were required to pay a deposit, which is fine I understood. However when we checked out we didn’t even get half back due to “property taxes” which we were never made aware of. It is what it is now but I feel that should be made clear at time of check in, that way you’re not disappointed in not getting back $150 that you had to pay upfront.

AC unit not working in room .very uncomfortable stay and room was very small