Crowne Plaza Hotel Dallas Downtown

First of all they great you with a 35 dlls fee for parking, after that you have to wait for a while to check in because there is only one person at the front desk and she has to go all around all computers to see wich one is working at that time. 4 elevators and takes a long time to get one. Room is ok. Room service is un professional, called several times and they never answered. Requested for my invoice at the time of check in and they said that it was going to be in my room before I check out, never got it, requested it at the time of check out and they said that it was going to be sent to me by email. After 2 days still waiting on it. To get my vehicle back from the valet parking was the cherry on the pie, I was on the phone for over 5 minutes trying to reach them, finally answered and they said 5 minutes. Waited for almost 25 minutes for my vehicle of course I had to give tip at the time of leaving my car with them because they charge you in advance. Over all, service is the worst one I have had on a hotel of this level.

Keys weren't activated which resulted in us getting stuck on the elevator for a bit. Also, we weren't told that we would be sharing a room with a huge cockroach.

One thing I dislike when I travel is slamming doors in hotels. Man these doors slam up and down the hall. Area I had no problem with it it’s downtown I felt safe, some people might not. Wish the ac worked better bed was comfy. Hotel is being remodeled but hey I’m on vacation I don’t sit in the room. A bar at the pool would be nice. Views from pool. An 8 wish I could have went out and sat in the morning for sunrise alas the pool doesn’t open til 8. Walking distance to jfk assignation spot.

Staff at the hotel is very friendly and helpful. They’re going through renovations but the hotel is still very nice pool was very nice overall great experience.

Great morning buffet. Courteous and accommodating staff. An older facility undergoing renovations and upgrades which doesn’t impair the guest. A good value!