The Haneviim Suites

Positive: Great Location, clean. Negative: we were 4 got 2 towels overall.

Apartment was large and beautiful, underground parking was easy, perfect location - 5min walk to Yaffo/Ben Yehuda streets, 15 min to Old City, 20 min to Mahane Yehuda! We made use of the in-unit laundry (though dryer wasn't perfect so leave time to hang dry). I was a bit worried based on other reviews about getting in, but they sent everything I needed the morning before checkin and we got in no prob!

Best condo that you can get in Jerusalem. Huge and clean! Can't wait to go back.

This hotel does not not know what the word customer service means. We had our room cancelled because they say that our room had a flood, they gave us some insane room all the way out of area. When we were locked out from out apartment, they did not pick up the phone on us during regular business hours. When they finally answered for the 10th time they yelled at me for calling 10 times. Crazy people crazy service. Was the worst experience ever

Property is in great condition and the owner was available to help throughout the stay.

The location is good, we got free parking and the apartment is big and clean

Property and room is very good!!! Actually it exceeded my expectation.

The host cancelled the stay 2 hours before check in and sent us to another apartment instead. The location of the new apartment was better, however it was not very clean or as big as the previous one. Last minute coordination was very difficult

we were unable to check in to the rooms (2 couples), although hotels confirmed our stay, we did not receive the codes to enter the rooms by the hotel, the hotel has no reception only a guard who has no contact details to the hotel, all hotel phone numbers were not working, only after 4 hours on the phone with hotels.com they manged to find us an alternative place to stay. according to the hotel guard it happens very often.

Really nice apartment but unfortunately really bad management. I tried to contact several time with questions and complaints but never answer the email or phone calls. Actually they answered the email after one week I come back. The A/c wasnt working good. The washer and dryer's instructions were in a different language and we didnt know how to use it, etc. Nice apartment very poor management.