4/10 Fair
Feb 5, 2025
Service charge when you check in
We called and asked about the pet fee. They told us is 25. They offer hotels.com vip special rate for the room with a pet. But when we show up. They charged additional service fee. Hotels.com can not hold them accoutable for what they post originally and can not get a hold of the hotel. We live 20 mins away and the reason we stay in the hotel that night because we have a photo shoots next day and we want pets to stay away. We want to cancel the hotel stay when they want to charge extra and hotels com can not get a hold of the hotel to communicate what we want. The hotels.com show that there is only pet charge in the receipt but the hotel does what they want. They still charge us the service fee and no upgrade like what tjey promise for hotels.com vip. The room sells dog. If the hotel stay is 71 a night plus tax and you charge me 55 extra for pet stay. Your dog smell room does not adjust the extral charge. Will never stay here again.
chiehchih
chiehchih, 1-night business trip
Verified Hotels.com guest review