Number 82 The Unthank

Clean, well presented room in a great location near to Norwich city centre. The kitchen was a nice addition to the room and with supplies easily obtained from the nearby Tesco.

The room was very clean and comfortable. The room we booked was quite small and we were staying 3 nights. However, after the first night a larger room became available so we were offered that. The new room was very spacious and comfortable and we even had a lovely roll top bath in the room. The kitchen had all you would need for a short stay although we didn’t need to use it. The bathroom was clean with a good shower in a large cubicle. The concierge couldn’t have been more friendly and helpful and we would hope to be able to return for another visit soon.

The hotel took an additional charge without my prior authorisation. I'm more than used to card swipes for extras as I stay in hotels often but this was hidden in a small font in the small print. Although this was returned I did not like the way in which it was administered and won't use this hotel again. Also the rooms are small and crowded with far too much furniture. The pictures have been taken with wide angle lenses. Car parking is limited. They advise you via email to arrive at 3pm to get a space which is pointless if staying on business.

The stay was amazing, hotel room was perfect and comfortable definitely coming back

Very spacious and comfortable. Only two small things lacking - kitchen sponge and dustpan and brush.

Concierge Anna was very lovely and helpful. Room slightly smaller than I had hoped. Cleaner was mopping when we arrived but Anna added 1 hr to our check out. Very good shower. Unfortunately there was a storm whilst we were there and the fan inside the room kept us awake much of the night. Pub over the road open until 12.30pm was quite loud. Great location and nicely decorated room.good for city break

It was amazing, especially good for these times as you are able not to have to see anyone! There was help if you needed it. Great parking. Convenient and excellent location. Immaculately clean. Friendly communication. Beautiful decor, comfy bed and nice shower. Would love to visit again.

I work in Norwich but I stayed in this hotel for 4 days with a friend. The studio-flat looks amazing in the pictures on the website however the pictures are deceiving. The place smells musty, the plastic floors are filthy even when we first checked in and there is no basic cleaning service. In 4 days they did not come to change the towels or pick up the rubbish. My friend had to take the rubbish down himself and the towels and ask for replacement. Moreover, the front door is always open 24 hours and anyone can enter the building from the street. Anna and the other lady at reception are both lovely and polite. However, when my friend went to check out and handed the key politely asked another lady to come and check the room in order to maker sure that we left the room with no damages in order to get our security deposit back. The lady refused and told my friend this is not how we do it here, we check the room once I have cleaned. My friend insisted can you please come now as it only takes a minute and I want to ensure that there are no misunderstandings. The cleaner repeated no, this is not how it is done here!! My friend went to the manager and he was told the same thing. This is totally unacceptable.

Great stay will be staying again

Lovely!....Just lovely!