Sheraton Orlando Lake Buena Vista Resort

It was ok for a one night stay. We were there for an event. But there was no food available at the hotel. I was also looking for Aspirin at 6 pm on a Saturday night and there gift store was already closed. I was informed that there was a 7-11 across the street. The street is a 6 lane highway.

The hotel was beautiful and clean. Enjoyed our stay but did not enjoy paying $25 a day for parking that was not mentioned. Rooms were really nice, comfortable beds and loved having a balcony and we had a pool view!

The hotel room it’s self was ok. The hotel is very well located for restaurants, Disney Springs and Disney. But unfortunately left very unhappy because of multiple fees that were not clarified. Upon arrival I was told parking had a charge per night. There is no where else to park so you will have to pay to park. I had no problem with that since I needed parking. What was upsetting is when at checkout I thought I would only be paying for my parking $42 and got smacked with a bill of about $100 for parking and resort fees... just know the price you see online seems fair and then at checkout you will have a hefty amount of fees. In the end with the amount of fees I paid I could have stayed at a better hotel. Don’t be fooled by the low price per night.

I was very disappointed on this hotel special on the situation we are living right now, a lots fee charges like we are turits ,no no we are resident of florida.I won't recommended to any one.

It was great other then parking! We were forced to pay a machine to leave the parking lot when we went to dinner and then again in the morning when we checked out for a total of $50.00

I was very confused to have reserved a 4-star hotel and at arrival and on from there it was like a 2-star hotel I felt immediately lied to. First room A/C broken, and both rooms, cheap grandma super outdated bedroom, rust on metal equipment, old shower, pictures from website were definitely filtered and brightened it was darker then they showed. The little bit of staff they have are young taking care of an entire hotel, they don't do housekeeping due to pandemic nor any service but at least if I requested maybe towels, nope, request them several times to different people in order to finally get service, one time I had to walk all the way to front desk to get toilet paper because requested service that never came, never, not even later. After complaining they reduced my resort fees, and parking but still I paid full price for my stay at a hotel where I was lied to first of all on the value of the stars of hotel nowhere near a 4-star hotel, and lied to of all the accommodations they provide which were very mi-ni-mal. I am very dissatisfied with this hotel and I really hope it helps someone else to avoid going through my troubles, I really did not like having such bad expectations throughout my stay at this hotel during my family vacation.

The hotel was fine but all amenities but the pool (which is not heated) were closed. It just seemed like a basic hotel not a “resort” hotel. The water slide, shuttle and restaurants were closed. It is ridiculous that they are still charging a daily resort fee since the amenities are closed. There is also a daily parking fee which again is ridiculous.

The staff was rude and unhelpful. My key did not work upon trying to re-enter the building after I parked I asked them to make sure my key weren’t before I went upstairs to my room with my children and they assured me it would yet when I got to the room it did not work. I had to come back downstairs and they were extremely rude. When they finally got another room with a key to work I had to ask multiple times where the vending machines were located and it was only a single drink machine the elevators also made crazy noises which were very scary to my children and when I went to grab a towel it appeared to have dried mucus all over it and another towel had other dried substances on it it was not clean and I would advise against anyone staying here

I wouldn’t recommend anyone staying in this hotel. The sheets are very dirty, when we checked in there were no blankets just thin sheets had to request blankets and some had stains on top and were sticky. Appliances are very outdated. There is no fridge, no shuttles to Disney and universal was lied to before purchasing the stay. Since there is no fridge in the room we had to finish our carry outs on the day, but when requesting for forks and plates , the hotel refused to provide any. It’s just pretty horrible. Our room was also facing the pool, the noise was pretty loud at night from the pool. Saw some prostitutes in the hall the other day . It’s not as nice as it looks on the pictures they post here. The whole place is a motel wrapped in a hotel like facade.

Pleasant Service Upon Check-In, Was Told That A Card Would Be Needed On File For A $50 Hold. I Gave The Card And Asked Specifically About A Resort Fee, I Showed Details & Confirmation Woman And She Looked At Me A Little Clueless And Told Me That Was Not In Effect. Went On To Repeat That Only A $50 Hold Was Needed. Upon Check Out, I Was Told I Had A Balance Of Apprx. $110-$120 For Our Stay, I Was Confused As Of That Point (A Different Staff Member) Explained Everything W/ An Extremely Nasty & Unpleasant Attitude And Brushed Off Everything I Was Saying And Ignored My Frustration. Overall, Stay Was Ok...