InterContinental Sydney

Beautiful Hotel - Service was less than satisfactory for a hotel of this calibre. I could not get through to reception the morning prior to my stay.. took 1.5 hours & 4 phone calls to get through & i got disconnected 3 times! When we got to room , keys didnt work ( very annoying) & our bag was not in room ( we left in in the hotel care at midday) & we were told it was up in room when we checked in @ 4pm. Hair dryer broken & did not worl

Nice room great breakfast buffet

In walking distance to Opera House & circular quay, and the customer service from the staff was very friendly and helpful. Would recommend to stay there

Service not good at all, very disappointing 😢

Had to wait 50 min for ice bucket ( which did not arrive) tv not working. Went down to bar had to wait 15 minutes for a glass of wine. I was so looking forward to staying at this hotel, the room view was wonderful, but I feel the room was in need of refurbishment. To make matters worse I left my kindle in the room and on making 2 phone calls was told nothing had been logged from our room as being left behind.😢 I felt the service by hospitality staff was not what I would of expected for this grand hotel.