2/10 Poor
Dec 26, 2024
Terrible hotel experience
We booked hotel online and I couldn’t cancel it. We did not know that our room was on second floor and no elevator. We are 70 and 75 years old with luggage and a puppy. We changed room and got a room on main floor. No bathroom plug; toilet holder broken. The sheer curtains had two large cigarette burns. Not even one chair in room. We asked for a chair. She said it doesn’t come with a chair. I said yes it does. There’s a desk in room which means an office chair would go with it. She said oh yeah I’ll get u one. I asked for a second chair. She said no. I said your hotel is half full if that. She said I have to save the chairs for last minute bookings. The front desk person was not very nice when we checked in. She didn’t want to be there it was Christmas Eve. That was our impression. She was not at front desk but out smoking when we checked in. I went to front desk a second time. She was out smoking again. I used front entrance to take puppy outside a third time. She was smoking again with staff members at the outside pool area. Very smoky at front desk. The hotel is located on a steep hill and driveway is bumpy. Thank goodness it wasn’t snowing. Cigarette butts all over the place outside. I was so disappointed with the whole experience. If I hadn’t pre-booked without cancellation I would have cancelled the reservation and found another hotel. I will not pre-book again. We travel every year to Florida. Snowbirds. Breakfast was dry and old. Sausages and bagels especially.
Donna
Donna, 1-night trip
Verified Hotels.com guest review
