Grand Hyatt San Francisco Union Square

Room was great. Bed was comfortable. Bathroom was a bit small and the door wasn’t so great. View of the city was beautiful. The room service meals were really good. My kids had the chicken and steak with mashed potatoes. Very good! Front desk could use a little help, there was always a wait. The valet was very accommodating since we were driving an oversized vehicle we had difficulty finding parking but they helped a lot.

The rooms/furniture are getting old and chipped . The security team were wonderful when I lost my glasses

Great Location. Breezy check-in check-out. A good restaurant offering 10$ credit for each day. Great for a business trip and to unwind after work.

Great location! The beds weren’t as comfortable as I would’ve wanted.

This is a first-class hotel in one of the best locations in SF. Right off Union Square, it's within a shout of countless restaurants, some of the best shopping in the city, and iconic things like the Cihna Gate. The views from many of the rooms are nothing less than spectacular, and service is outstanding. The rooms (we had 2 adjoining) were spacious, with new furnishings and comfortable beds and bedding. The window treatments (automatic blinds) were very useful and the bathroom facilities/fixtures looked brand new and were outstanding. The hotel is close to multiple access points of public transportation, and has both valet and self-parking (like everything else in SF, it's not cheap). This is a great hotel for both business travelers and families, and had top-quality facilities and accommodations. The only part of the this hotel that was not outstanding was the restaurant, which we visited 4 times in a 5-night stay. In each visit, we were either overcharged or "nickel-and-dimed" in a cheap or sneaky manner. I don't mind paying full cost for good services, but each visit to this restaurant meant you have to closely examine your bill to look for overcharging, or you have to inquire about prices of items not listed on the menu. We saw it with other guests/customers, and it appeared to be endemic. This is not how a high-end hotel works, and is inconsistent with the upper end of the Hyatt brand. The front desk staff was always friendly and responsive.