We arrived at the hotel, and during our check in I asked for a map in English language instead of Russian. I had already checked all the maps I saw there, and they were all in Russian. The receptionist told "Wait sir, look for yourself over there" and pointed out the same spot of maps I already went thourgh. I told, that I'm a lady, not a sir, and there's only maps in Russian. The receptionist got angry and didn't give us any information about the hotel, didn't speak anything anymore, just threw us our keys. And this same woman just told me to f* off every time I asked her something. This was very unpleasant, because she was there a lot during our stay... Cleanliness okay, location quite ocay (Mike, and other shopping malls 15min walk away), too much Russians.