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Iberostar Waves Quetzal

4.5 star property
Luxury beachfront resort with spa, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Quetzal

Aerial view
View from room
Reception
On the beach, white sand, sun loungers, beach umbrellas
8 restaurants, lunch, dinner served; Japanese cuisine
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 409 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 409 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 1 King Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Iberostar Waves Tucán - All Inclusive

Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (1003)
Iberostar Waves Tucán - All Inclusive
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal

At Iberostar Waves Quetzal, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 10-minute drive of Xplor Theme Park. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 3 poolside bars, a free kid's club, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 350 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Contactless check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Waves Quetzal offer free cancellation for a full refund?
Yes, Iberostar Waves Quetzal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Quetzal?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Iberostar Waves Quetzal?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Waves Quetzal?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Waves Quetzal?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Iberostar Waves Quetzal?
No, this resort doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.
What is there to do at Iberostar Waves Quetzal and nearby?
Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Iberostar Waves Quetzal?
Yes, there are 8 onsite restaurants, featuring Japanese cuisine.
Does Iberostar Waves Quetzal have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Waves Quetzal like?
Iberostar Waves Quetzal is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 13 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for shopping.

Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place to stay
John, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joelene, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Doris, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Juan carlos, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.
Jennifer, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.
David, 5-night family trip
Verified Expedia guest review

2/10 Poor

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150
Lia, 10-night trip
Verified Orbitz guest review

10/10 Exceptional

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Amey, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
CHRISTOPHER MORGAN, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Resort inside the forest
Gracel Villaruel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Maritza, 5-night trip
Verified Expedia guest review

8/10 Very Good

Luis, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort! Lots of food/bar options!
Virginia C, 7-night family trip
Verified Expedia guest review

8/10 Very Good

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
Kristen, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Great location, Gray staff great restaurants
Victor, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Nadiya, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Ivan, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

i like everything the staff was very nice
Estela, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Matthieu, 10-night family trip
Verified Expedia guest review

8/10 Very Good

Ok
jose, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Susan, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.
James, 5-night romance trip
Verified Expedia guest review

6/10 Good

The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
David, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.
Jesus, 5-night family trip
Verified Expedia guest review

2/10 Poor

pearl, 3-night trip
Verified Expedia guest review

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