I was disappointed with this hote, but it’s hard to pinpoint why. The staff were very friendly, the closet space was awesome for a NYC hotel, and i enjoyed my breakfasts there…but the room just was not up to par with what i expected (I stayed there once many years ago). It was showing its age: carpet, bed, bathroom, etc. This was the third NYC hotel I stayed at in four months and it was the first to not have a wand in the shower (I wound up using the one in the bathtub after each shower…a tad inconvenient). Overall, nothing was BAD but it just wasn’t as nice as I expected from Sofitel.