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"Regenncy Hotelli - Loistavaa palvelua"Hotels.comin asiakkaan arvostelema tammi 15, 2012
Loistavaa palvelua, aina oli vähintäänkin riittävästi palvelijoita, jotka olivat kaikki ystävällisiä. Hotelli on hieman vanhahko ja huoneet voisi kunnostaa hieman siisteimmiksi, mutta kokonaisuudessaan erittäin hyvä paikka.
Sijainti.
Rannalla keskellä kaupunkia Macau sijaitseva Casa Real Hotel, Macau on lähellä kohteita Macau Forum, Macau Ferry Terminal ja Guian linnoitus. Tämä hotelli on majoitusliike, jonka läheltä löytyy Macau Fisherman's Wharf ja Kun Iamin temppeli.
Hotellin palvelut.
Casa Real Hotel, Macau tarjoaa asiakkailleen seuraavat palvelut: kuntokeskus, sisäuima-allas ja kuntokeskus tai -sali. Nopea (langallinen) Internet-yhteys on ilmainen yleisillä alueilla. Tämän 4 tähden majoitusliikkeen (hotelli) liiketoimintapalveluihin kuuluvat liiketoimintakeskus (auki 24 tuntia), kokoushuone ja teknologiatukihenkilöstö. Hotelli, jossa on 2 ravintolaa ja myös kahvila ja baari / aulabaari. Henkilökunta voi järjestää: kiertuejärjestelyt / lippupalvelu, liiketoimintapalvelut ja valuutan vaihto. Hotellissa on muun muassa seuraavat lisäpalvelut: kasino, kielitaitoinen henkilökunta ja kahvitarjoilu aulassa.Vieraspysäköinti on ilmainen ja saatavilla rajoitetusti. Hotellissa on tupakointialue.
Vierashuoneet.
Vierashuoneissa on valtameri, kaupunki tai vuori. Casa Real Hotel, Macau tarjoaa asiakkailleen 381 ilmastoitua huonetta, joissa on minibaari ja kylpytakit. Vuoteissa on memory foam-patjat, untuvaselkätuki, untuvahuopa ja ylelliset vuodevaatteet. Vieraat voivat käyttää huoneessa ilmaista nopeaa langallista Internet-yhteyttä. Huoneissa on työpöydät, tallelokerot ja suoravalintapuhelimet sekä ilmainen vastaajapalvelu. Vieraat käyttävät samaa kylpyhuonetta, jossa on hiustenkuivaaja, ja tohvelit.
Lisäksi siivouspalveluita on saatavilla (päivittäin) ja pyynnöstä saatavissa oleviin palveluihin kuuluu silitysrauta / -lauta.
Lisähenkilöistä saatetaan periä maksu, joka saattaa vaihdella hotellikohtaisesti.
Sisäänkirjautumisen yhteydessä vaaditaan virallinen kuvallinen henkilöllisyystodistus ja luottokortti mahdollisten lisämaksujen takia.
Erityisvaatimusten saatavuus varmistetaan sisäänkirjautumisen yhteydessä ja niistä saatetaan periä lisämaksuja. Erityisvaatimusten täyttymistä ei voida taata.
**Nämä palvelut ovat ehkä saatavana vain määrätyissä huoneissa tai yksiköissä. Joistain palveluista voidaan periä lisämaksu.
Imperial Chinese - tämä ravintola tarjoilee seuraavat ateriat: lounas ja illallinen.
The Pena Restaurant - Tämä ravintola tarjoilee seuraavat ateriat: aamiainen, lounas ja illallinen.
Huonepalvelu (ympäri vuorokauden) on käytettävissä.
Seuraavat aktiviteetit ovat saatavilla joko hotellissa tai sen lähistöllä, ja ne saattavat olla maksullisia.
Hotelli veloittaa seuraavat maksut ja vakuudet palvelun toimittamisen, sisään- tai uloskirjautumisen yhteydessä.
Edellinen luettelo ei ehkä kata kaikkea. Maksut ja vakuudet eivät välttämättä sisällä veroja ja ne saattavat muuttua.
Lisähenkilöistä saatetaan periä maksu, joka saattaa vaihdella hotellikohtaisesti.
Sisäänkirjautumisen yhteydessä vaaditaan virallinen kuvallinen henkilöllisyystodistus ja luottokortti mahdollisten lisämaksujen takia.
Erityisvaatimusten saatavuus varmistetaan sisäänkirjautumisen yhteydessä ja niistä saatetaan periä lisämaksuja. Erityisvaatimusten täyttymistä ei voida taata.
"Casa Real hotel Macau- optimal location"
I chose this hotel in the first place because it was so near the ferry terminal. There is really no need to take taxi to the hotel. From terminal leads a bridge directly to the hotel quarter. The service in the hotel was very polite and discreet . It's location was optimal in my opinion. All the interesting places (like light house hill and the old […] town behind it) were in walking distance, Wifi was working fine in the lobby and every room had internet connection. The only minus was that swimming pool area was under renovation. I think it was taken into account in the offer I got for five nights stay so I don't complain. I can only recommend this hotel to everyone. Lisätietoja
"Hyvä majoitus halvempaa etsivälle"
Ilmainen bussi lauttaterminaalilta, suuret ja tasokkaat huoneet ja muutenkin erinonmainen palvelu. Ainoana miinuksena hieman syrjässä suurempiin kasinoihin verrattuna, mutta lauttaterminaali on ilman matkalaukkuja hyvän kävelymatkan päässä ja sieltä pääsee ilmaisilla kasinon busseilla eteenpäin.
"Very near to ferry terminal"
Excellent hospitality and near to most of the places to see
close to all must-see sights,excellent service rcvd from all staff esp. from very friendly filipino staff, good food at pena restaurant..looking forward to stay again at this hotel on our next family holiday and will advise to our friends and relatives who will be going to macau to stay in your hotel,charge to our experience.....
Very satisfactory. Close to ferry, but a little way from central Macau
"Great place, but didn't have the room I reserved"
This is a great hotel for the value. Very convenient to the ferry (HK$13 ride, you can even walk it) but pretty far away from the Casino and the old town. Not much restaurants around either. The hotel is clean and the staff went out of their way to help us (made ferry reservations for us to get back to HK, helped us find our restaurant, etc.). The […] old issue we had is that they did not have the room we reserved available (we wanted and book a room with a queen and a double) so they "upgraded" us to a larger room which was unfortunately a smoker (wasn't that bad) but also only had 2 double beds... which for three people ended up being really tight. Lisätietoja
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"Value for money hotel"
Hotel exterior is deceptive of new interior. Rooms are surprisingly spacious and new, maybe due to recent renovation. However small lobby is not condusive of waiting area as smell of smoking is strong due to casino at ground level where smoking is allowed. However, there is another entrance to another set of lifts to room where it is clean and smokefree. […] Transportation is seamless as you can hop on free shuttle to and from ferry terminal every half hour and from ferry terminal to most of the big casinos via their free shuttles. Literally, transportation in Macau is free if you make use of free shuttles to go everywhere. Value for money destination for short 1 or 2 days stay. Lisätietoja
"Good hotel for the price"
This hotel is comfortable with reasonably good service, Considering the price, it is a good bargain.
"COMFORTABLE HOTEL"
we stayed in this hotel for 2 days, its about 15 mins walking distance to Lisboa Hotel, quite convenience to take public bus as well. Clean and comfortable, reasonable price, highly recommended~
"Nice and clean hotel"
Stay there 2 nights for a short trip. Overall, it's a fairly nice hotel. C/P is very high. It's just a little bit inconvenience to center downtown. The walking distance is about 10 - 15 to get to Wynn hotel.
"Outstanding Hotel"
I love this hotel. Love it. Great value for money. Great hotel. Great location.
"Friendly & helpful Staff"
Hotel near to Ferry terminal Not much activities around Hotel Nice & comfortable Hotel room Hotel staff - Friendly & Helpful! Free transport services to Gong Bei ( Zhu Hai ) Border, Macau Ferry Terminal......
"CASA REAL - NEAR TO FERRY TERMINAL"
This is my second time staying in this hotel, the hotel has upgraded some of the facilities, and service is good.
"A very nice hotel choice in Macau"
Ive been to Macau many times and normally had chosen to stay at the big brand hotel chains, but this time I had to book 2 rooms to include my parents. My impression with this hotel is very good, it is clean, bright and gives a real sense of pride by the staff. It is a professionally run hotel, and feels very safe. It is in a good location and I would […] stay here next time, as it is only a short taxi ride to anywhere in Macau. I think the value proposition of this hotel is perfect. Lisätietoja
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"Casa Real is Near to everywhere"
Had a pleasant stay. Booked 3 nights but extended another night. The last night was a bit too expensive otherwise everything was perfect. The food in the casino was quite good and price reasonable. We had a few meals there as it was very convenient. Will stay there again if I were to go to the Macau Forum again.
"Nice Hotel but..."
It's a really nice Hotel... near to the ferry terminal, clean and comfortable rooms, service superb. As for location wise... requires more walks to the attractions, anyway... do take a cab... it's cheap!
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"4 Star Hotel Good for Gamblers"
Nice looking 4 star room. They have shuttle service that pick/drop you off at the ferry terminal. This hotel is surrounded by many other small hotels/casinos and 15mins walking distance to Wynn and 30-40mins to the famous wall.
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"Casa Real Hotel- very near the Ferry"
Very near ferry and free buses to different casino.
"The hotel staffs are very nice"
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"close to the ferry pier"
it is a nice hotel that is near to the ferry pier (20~30 min walk with hand-carries). The hotel is clean and well decorated. Quite good.
"loved it"
loved this hotel. big clean and spacious. close to ferry and fishermans wharf. con is no wifi in rooms had to go to lobby.
"Clean rooms, Warm Hospitality, Professional Staff"
My wife and daughters were delighted with the level of service provided. They also mentioned the clean rooms and the friendly and professional nature of the hotel staff. Thank you very Casa Real. It was worth every penny.
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"Nice hotel, fair price"
Close to the HK Macau ferry terminal. Good maintenance, cleanliness and comfort.
"Casa real hotel"
Casa Real hotel did not give a grand felling from outside.However, the room is very clean and spaces and comfortable. Good location to acess buses with walking distance. Value for money.
"Good bargain and good service"
Helpful staff and comfortable rooms. The cafe that opens 24 hours a day was a real help and great convenience for hotel guests and busy travelers.
"Casa Real Hotel, Macau"
Very nice hotel located conveniently close-by the Hong Kong – Macau ferry terminal. Staff was friendly, well spoken and professionals. Breakfast buffet was well presented and had adequate variety of food. In overall price and quality meets nicely in the hotel. Casino was a big disappointment as there was only one table of Blackjack and the rest were […] Baccarat tables. Service quality on Casino was also not good at all as the dealer did not speak English, was scruffy looking and lazy. But like said…Hotel was very nice and you have all the big casinos within 10-15 walking distance in case you wish to have some gambling excitement. Lisätietoja
"Casa Real - close to hong king ferry terminal"
great service but our check in was delayed. Probably due to the f3 held during that week and guests were checking out later. Security wise, quite lax? I could get in from the back door lift without anyone noticing. Room is clean and spacious. Bed is comfortable. Nice bathtub.
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"newly renovated hote."
The hotel is newly renovated so you will find the room clean and comfortable. If you are non smokers, better stay at the 8th floor. Quite a number of stinky smell on the other floors due to a lot of smokers. Though it is a bit far away from the centre on foot, you can take ten minutes' bus ride to the shopping mall and touirst sights. It is situated […] near the pier and not many restaurants for your to choose. Lisätietoja
"Hotel Casa Real, Macau"
We had a bad time at the Immigration terminal in Macau where there was no proper organisation of lines leading to the immigration counters and there were more than 10,ooo people pushing and wanting to clear immigration. The Hotel Casa Real needs to put up proper Banners at the Macau terminal to let people know that they will be coming to collect them […] as no staff or banners were visible. All other hotels were properly represented and visible at the terminal which scared us whether we would get the pick up facility at all. After 25 minutes of searching and asking for the hotel bus we saw a small bus of the hotel come in. Once we reached the hotel all our worries and tensions were over as the Hotel Casa Real is REALLY nice and comfortable. Our rooms were neat and clean and adequately big. Thanks HOTELS.COM for the reservation. Lisätietoja
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"Good but need improvement"
When we arrived the front dest to check-in, we were told to have Room No. 812. We were given a key with two breakfast tickets. We were surprised and told the staff we had not booked the breakfast, however she just gave them with the key to us. When we got to the room and tried to open the door which refused to respond. Then someone from inside opened […] the door and said they had not checked out yet. We had returned to the front desk, and the staff said she had made a mistake that our room was actually 813 and not 812. Immediately the breakfast tickets were taken back. When we got to the room and found a staff standing at the door. He asked us to hand him the breakfast tickets again. So the hotel had a very good efficiency in taking but for service they needed little improvement. Other than the above incident, the hotel was up to our expectation. Lisätietoja
shuttle services are good. wifi only at the Lobby, should improve. Lobby is small, thus if a tourist bus comes, you will have no place to sit and go on line. May be can consider completely BAN smoking at the lobby.
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"Good Hotel with excellent service"
A good hotel with excellent service. Staff always had smile on their faces.When we wished to have our dinner in a famous Chinese restaruant, one of the staff arranged all for us, including booking and calling taxis . Enjoy our stay there and will recommend it to our friends.
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"Casa Real Hotel, Macau"
thumb up for the services provided by the hotel, the staffs are very friendly and helpful. The room is spacious, clean and comfortable. However, the location is quite far away from the major tourist attractions. Besides, the strong cigarette smell at the hotel lobby is something that i couldn't tolerate.
very bad shutle service
"Just an overnight stay, but overall very happy"
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"Decent hotel, helpful staff."
Upgrade my rm to premier deluxe rm. Only one level of non smokin rm thou.
"Casa Real, Macau -Very very nice, great location."
The Casa Real Hotel, Macau is brilliant. We enjoyed it thoroughly. Clean room, spacious bath. Non smoking actually means not-at-all! The end was a little bumpy though, the checkout was odd. I stood in line, and when my turn came, twice in the midst of my transaction, the clerk turned away to service others who appeared beside me. I had read a guidebook […] review of a similar situation, and for a moment I had a sensation of dejavu! We would go back anyway, it was the smallest part of an otherwise wonderful stay at a very nice establishment! Thanks Casa Real, Macau! Lisätietoja
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