Hilton Garden Inn Nashville/Franklin Cool Springs - Franklin

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Geart beds. Exceptionally clean. Very convenient location. My place to stay when overnighting around Nashville.

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wewillstayherenexttimewelovetheservise

Brand new, great bed, good location. We will use agin when in the area

This is a very nice place to stay and we will definately go back to this location. There is a lobby breakfast (and lunch and dinner I think). We were not aware that there was a charge for the buffet ( it appreared to be just another average lobby style complimentary breakfast). There was no one to take orders so we simply helped ourselves. There were […] only scrappings left in the egg pan, no bacon, no sausage, no biscuits. It was then we found out that if we did not have a coupon it was $10! The waitress appologized for the lack of service admitting that they were not prepared for the huge number of youth basketball teams staying there. When I explained that we made the mistake of helping ourselves before we realized in was not complimentary she did not charge us, thankfully. She went the extra step to make sure we were satisfied and it was much appreciated. The hotel was well kept and comfortable. We will go back. Lisätietoja

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I went with this hotel for the pool for the kids...it was VERY cold. The hot tub was nice and hotel clean. Location is great.

Hotel and surrounding area was nice. Only complaint is that I picked this Hotel for the indoor pool for the kids. However, the indoor pool was cold, hot tub did not work, and the whole room was so cold I had to wear a jacket.

LOVE LOVE HILTON "GARDEN" HOTEL LOOK FOR THEM WHENEVER AND WHEREVER I TRAVEL AWESOME!

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very nice staff, warm welcome, clean and comfortable room.

The Hilton Garden Inn-Franklin is a lovely hotel - clean, friendly staff (kudos to Matt, the bartender!), decent location, but there are a few things that prevent me from giving it a high recommendation. First, it's difficult to find. It sits behind a strip mall, off the main road, with nothing at the drive to indicate it's back there. We passed it […] without seeing it, then turned around, turned on the GPS and finally saw it coming from the opposite direction. Second, the beds are hard, and I do mean hard! Although the mattress firmness is adjustable, you're sleeping on a single mattress that rests on a wooden platform. If you have the mattress set on "firm," you're sleeping on a rock. If you change the setting to "soft," you're sleeping on a rock with a thin layer of padding. Either way, I ached from head to toe all night long! Finally, the housekeeping staff isn't in any hurry to clean the rooms. We left for some sightseeing on Saturday morning and returned to the hotel around 2:30 PM for a rest before heading out again that evening. Our room hadn't been touched. We asked the housekeeper who was working down the hall how much longer it might be, and she said the girl who had our room was working on the floor below and should be up soon. So we went down to the lobby and watched TV for an hour or so before deciding to head back up. As we passed the front desk a woman was asking (apparently for the second or third time) when to expect at least some clean towels because they had to get showers to head out to a wedding. Our room was ready when we went back upstairs, but on Sunday morning when we checked out, around 10:00, there was not a housekeeping cart in sight on our floor. There's lots restaurants and shops in the neighborhood, with a Walgreen's just a few steps away, in case you forgot any of the necessary toiletries. Cool Springs Galleria is a short drive away, so shopping and eating are not problems! Lisätietoja

I recently spent 2 nites at the Hilton Garden Inn in Franklin, Tenn. The beds were very very comfortable & the room overall was just what I needed. The pool & hottub were clean & wonderful. The evening concierge was very friendly & helpful. I will recommend the hotel to others with high marks. Thank you for a very nice stay.

This hotel was comfortable and clean. The folks working there were nice, but it wasn't anything amazing. We were very disappointed that they didn't have breakfast - unless you paid $10 extra per person. We didn't pay the extra amount, but the food looked good. Room was average - nothing special, but not horrible either.

The staff was amazing!!! We really enjoyed our stay. It was in a great location..plenty of food choices and our room was very clean. We really enjoyed our stay at the Hilton.

Very nice hotel and staff. Breakfast was good. It had the basics, but also some things I did not expect (English Muffins).

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This hotel is top notch. The decor is fresh and new, the staff is friendly and accommodating, the rooms and property were clean and well maintained and the hotel amenities are in line with industry standard. A great hotel we will visit again!

good location, however room smelled moldy and were doing some renovations

This is a very nice hotel, close to shopping, and very clean. The staff were terrific, both at the desk and in the dining room. The location behind stores was difficult to find but perhaps help keep the noise from the road. We really liked the breakfast which was very good for the price.

fire alarm at 12;15 . Sat in parking lot til 3:00. Stood in line to check out and get voucher. Stood in line 1 hr to check in at embassy suites. check in at 4:30 have to leave at 6:00.

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Great location, very nice upscale surroundings, close to shopping and restaurants. Hotel has a wonderful outdoor lounge, with fire pit and water effects. Quiet, off the inerstate but easy access. Highly recommend this hote.

Great stay. Friendly staff. Very nice room.

THE HOTEL IS VERY CLEAN AND IN A GREAT AREA BUT THE BED WAS HARD AND I FOUND IT VERY DIFFICULT TO SLEEP ON. OTHER THEN THAT EVERYTHING WAS GREAT AND I ENJOYED MY STAY.

We was very comfortable at the Hilton. It was warm an inviting to all of us. It was very quite, Staff was very friendly. We are looking forward to going back in the summer. The area around the motel was great. All kinds of things to do. It was not that far from downtown Nashville. The breakfast buffet was great.

This hotel was awesome. Very friendly staff and very clean and confortable rooms. The breakfast buffet is very good and the made to order omelets wonderful. Very pleasant atmosphere and very quiet. Will definetely return.

My three night stay was very nice. The staff could not have been more friendly or helpful. Good location near the Galleria Mall and I-65. Tons of restaurants in the area and a beautiful residential area. 15 minutes into the city. The hotel was clean and very comfortable. Sleep number beds in each room...very nice!!!

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Very convenient location to convention I was attending. Hotel was clean and comfortable. Staff was nice. Only complaint was A/C unit outside my window made loud noise. Overall satisfied with stay.

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This area is convenient to most activities. Easy access to the highway. You can be in downtown nashville in 20 minutes. Downtown Franklin, Leapers fork and Belle Meade are all very close and have a lot to see. The area immediately around the hotel has a lot to offer in resturants, gas stations and groceries. The hotel itself is fresh and clean. The […] staff was very helpful and courteous. Enjoyed our stay. Lisätietoja

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