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0108 08097Tämä puhelu on ilmainen. Suomenkielinen asiakaspalvelu Ma - pe 09 - 17.00. Muina aikoina palvelemme Englannin kielellä.
"Hotel Lombardy"Hotels.comin asiakkaan arvostelema huhti 16, 2012
Aika kodikas, ei huono hinta/laatusuhde
"Homewood, Silver Spring"Hotels.comin asiakkaan arvostelema huhti 15, 2012
Hinta-laatutasoltaan erinomainen hotelli, josta vain 15 min metromatka Washington, DC:n keskustaan. Metrolle noin 10-15 min kävely. Hotellissa kolikkopesula, joskaan ei halvemmasta päästä, mutta säästää tilaa matkalaukkuihin ja tuliaisiin.
Hotels.comin asiakkaan arvostelema tammi 15, 2012
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"Hotelli kätevällä etäisyydellä kaikesta"Arvostellut: Päivi V, "Pirkkala", joulu 12, 2011
Hyvät kulkuyhteydet kaikkialle, metro lähellä sekä bussipysäkki hotellin vieressä. Huone erinomainen kaupunkinäkymillä. Aamiainen onneton( sis.hintaan), kertakäyttöastiat, painottuu makeisiin leivonnaisiin.
"Kimpton Hotel Washington"Arvostellut: Lasse H, "Tampere", marras 24, 2011
Sijainti hyvä, keskusta kävelymatkan päässä. Autoparkki hoidettiin hienosti. Aamiainen oli kohtuullinen mutta naapurustossa on hyviä aamiaispaikkoja. Ystävällinen ja avulias henkilökunta. Huoneet hyvät ja oikein viihtyisät. Alakerran lobbybaarissa oli viinimaistajaiset iltaisin.
Sijainti.
Kaupungissa Oxon Hill sijaitseva Aloft Washington National Harbor on lähellä kohteita Oxon Coven ja Oxon Hill Farmin kansallispuisto, George Washingtonin kansallinen vapaamuurarien muistomerkki ja Fort Foote Park.Lähistöllä ovat myös Torpedo Factory Art Center ja Old Presbyterian Meeting House.
Hotellin palvelut.
Hotellissa Aloft Washington National Harbor on uima-allas sisällä ja kuntokeskus tai -sali. Huonehintaan sisältyvä langaton ja langallinen Internet-yhteys on käytettävissä yleisillä alueilla. Tämän 3-tähden majoitusliikkeen (hotelli) liiketoimintapalveluihin kuuluvat liiketoimintakeskus ja kokoushuoneet pienille ryhmille. Tässä kaupungissa Oxon Hill olevassa hotelli on ravintola ja baari / aulabaari. Hotellissa on muun muassa seuraavat lisäpalvelut: lahjaliikkeet / lehtikojut, pesulapalvelut ja ilmainen sanomalehti aulassa.Majoitusliikkeessä on tarjolla maksullinen pysäköinti.
Vierashuoneet.
Aloft Washington National Harborn 190 ilmastoidussa huoneessa on tallelokerot (kannettava tietokone sopii) ja minibaari. Ilmainen langaton nopea Internet-yhteys on käytettävissä. Televisiossa on kaapeli-/satelliittikanavat.Kylpyhuoneissa on suihkut, designer-hygieniatuotteet ja hiustenkuivaaja.
Huoneissa on jääkaappi and kahvin-/teenkeitin. Kaikki hotellin Aloft Washington National Harbor vierashuoneet ovat savuttomia.
Lisähenkilöistä saatetaan periä maksu, joka saattaa vaihdella hotellikohtaisesti.
Sisäänkirjautumisen yhteydessä vaaditaan virallinen kuvallinen henkilöllisyystodistus ja luottokortti tai käteistalletus mahdollisten lisämaksujen takia.
Erityisvaatimusten saatavuus varmistetaan sisäänkirjautumisen yhteydessä ja niistä saatetaan periä lisämaksuja. Erityisvaatimusten täyttymistä ei voida taata.
Tämä hotelli ei tarjoa mitään esteettömän kulun palveluita. Valitse jokin toinen hotelli, jos haluat varata huoneen, jossa on esteettömän kulun palveluita.
Aloft Washington National Harbor -hotellissa on ravintola.
Recreational amenities at the hotel include an indoor pool and a fitness facility.
Hotelli veloittaa seuraavat maksut ja vakuudet joko palvelun toimittamisen, sisään- tai uloskirjautumisen yhteydessä.
Edellinen luettelo ei ehkä kata kaikkea. Maksut ja vakuudet eivät välttämättä sisällä veroja ja ne saattavat muuttua.
Lisähenkilöistä saatetaan periä maksu, joka saattaa vaihdella hotellikohtaisesti.
Sisäänkirjautumisen yhteydessä vaaditaan virallinen kuvallinen henkilöllisyystodistus ja luottokortti tai käteistalletus mahdollisten lisämaksujen takia.
Erityisvaatimusten saatavuus varmistetaan sisäänkirjautumisen yhteydessä ja niistä saatetaan periä lisämaksuja. Erityisvaatimusten täyttymistä ei voida taata.
"Great location resturants all ashortwalk away"
We enjoyed it.,although we are not used to the Aloft modern settings in a room we prefer the old country style big pillows and comfy blankets. The room was very clean.
"right in the middle of everything"
It was a really neat hotel. The rooms are different (a good different) with great views! How they have this hotel decorated and the colors are great!!
"average hotel - nothing super special"
didn't love the decor - maybe too modern for me. large crack in our bathroom door (in the mirror). pool was very small. liked snack shop, easy access to all of national harbor. overpriced for what you get. couldn't watch movie i ordered, but there was a rainstorm . . .
"Nice Hotel / Mediocre Housekeeping"
I entered the hotel late at night. I was welcomed pleasantly by the staff at the front desk. There was music playing, but not too loudly. Quite a few people have a drink at the bar. It was a very welcoming atmosphere. I got to my room and was pleased with the room setup. The housekeeping that ensued left very much to be desired. Towels, washcloths, […] tea, coffee were just a few things that were not restocked properly. Each night that I stayed there resulted in another housekeeping job that was not done completely. Washcloths were never replaced, only the dirty ones were taken away. Tea and coffee were not replaced completely. I am a very neat person, so I had not left a huge mess for the staff to clean up after. Still the housekeeping service I received left much to be desired. Lisätietoja
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"Aloft Washington"
Very nice hotel. Comfortable beds and very friendly and helpful staff. Parking was cheap and right across the street. The only negatives were that the bathroom door didn't have a lock and the restraunt downstairs was very expensive. We went to the CVS one block over and picked up stuff for breakfast the second morning. Overall very nice.
"Loved the area and the view of the harbor"
The area was nice and the shops and restaurants were very convenient.
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"Aloft National Harbor MD"
Housekeeping did not come by to clean the room one day. Come in late from nearby conference to unmade beds, no clean towels, and full trash cans with old food. Called to front desk to tell them about the unclean room and received this reply: "So what EXACTLY do you need?" This was very rude and I was highly disappointed.
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"Customer Service needs improvement"
I arrived and was checked in, the woman was speaking quite fast and I couldn't understand what she told me but I was in a hurry to get to the room. Once I went up to the room, we discovered the bathroom sliding door was jammed and needed to be put back on its hinges which two women were struggling to do and we didn't want to break anything. Called the […] front desk, they told me that there was only one man working this weekend and it was a 2 man job and asked me if I would like to be moved to another room??? I told her not really it would be nice if the door would be fixed but what else was I supposed to do. We lug all our stuff, come back down stairs and she just hands me the new key doesn't say I'm so sorry for the inconvenience...nothing. Then, when we wanted to order some food service, there was no food available. Then, when we asked what places nearby deliver they told me to come downstairs to the front desk to get a flier. Complete disaster. Then as I was leaving I wanted to validate my parking and little did I know that the woman had already told me that in her speedy voice the night before and I was not aware at all. I was not asked if I wanted to add parking to my account by her. Then the guy working Sunday morning at check out was able to accommodate me. I informed him that the woman who was working the night before was not helpful in the slightest. He apologized. With that said, I will not be staying here again. It was trendy and cute but all facade. I will definitely try another hotel next time. Aloft Hotel management needs to work on customer service quickly! Lisätietoja
Thank you for your review. We are truly sorry to hear about the problems you encountered during your stay. Thank you for addressing the aforementioned issues with us and we apologize that you had to move guest rooms due to the jammed door. It is never our intention to provide anything but the best service for all our guests, but we will address your comments with our front office department and make sure this does not reoccur again in the future. Best,
1 vastaus, Aloft Washington National HarborTämä asiakas ei ole jättänyt kommenttia.
Very Nice :-)
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"great hotel for young professionals"
This was a great hotel for me and my friends as we were only in town for a night. It has very modern decor and the apeal of a luxury hotel with out the big price tag. It was enough to make me look to stay with this hotel chain in other cities. Only issue we had was that there was no wash clothes in our room, but a quick call to the front desk solved […] that. Lisätietoja
We are delighted to hear about your rewarding stay at the Aloft Washington National Harbor. It is exciting to hear that you have now become a loyal Aloft hotel brand member. We hope to be of service to you if given the opportunity in the future. Best,
1 vastaus, Aloft Washington National Harbor"Great Location"
Aloft had everything I needed and very convenient. Nice workout room and appreciate the wireless internet connection.
Pro: The staff were very welcoming, always greet you with a smile. The room service is quite decent...it took about 5 minutes to get extra towels delivered to our room. The shuttle to the metro is extremely convenient to go to Washington D.C. ...and it is only a short ride to get there. Con: The swimming pool is much smaller than the picture. It is […] a bit noisy in the early morning due to traffic below( we were on the seventh floor). Other than the restaurants and the harbor, there were not much to do around the hotel area Lisätietoja
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"Good Location & dog friendly"
The hotel itself was comfortable and the employees were very courteous and helpful. The breakfast was simple but unremarkable. My complaints were that I did not have a drinkable cup of coffee my entire stay and there was a fire alarm during the night however only the floors above us (we were on the 4th) were notified and evacuated! Very unnerving to […] hear. Lisätietoja
Thank you for your review. We appreciate your kind comments about our services and overall atmosphere. It disappoints us to hear that you did not have an enjoyable cup of coffee during your entire stay with us. The next time your travels bring you back to National Harbor, we suggest trying other coffee outlets in the surrounding area (i.e. Mayorga Coffee Roasters). We are terribly sorry to hear that you were interrupted by our alarm system. It is our procedure to evacuate all guests for safety reasons and we apologize if this caused any inconvenience. We hope to invite you back for a much improved stay in the future. Best,
1 vastaus, Aloft Washington National Harbor"Keep looking"
Hard to believe a hotel which is so new can be so rundown. I've stayed here before, but not again. National Harbor is fantastic, try a different hotel within it. You decide, here's my experience: The up side - The room had heat, a bed and I didn't have to sleep in my car. The down side - no light in the bathroom for the toilet or shower. The sliding […] door (to the bathroom) didn't slide. We were able to get it back on track well enough to slide, but with a horrible screeching noise. The TV had no sound. The soap dispenser in the shower didn't dispense. This was all in just one night. When checking out, no manager was "available". Since my stay, I have left 4 voice mails and one email. Managment has neither taken nor returned my calls. Don't be fooled by the high ratings given here because the range is from 1-5 only. This hotel deserves some "zeros" . Plus it does score high for location within National Harbor. You have choices. I suggest you exercise them. What a shame. Lisätietoja
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"nice hotel, excellent location"
Everything was great except we didnt have a hair dryer in the room and had to request one brought up which took quite awhile and made us late for our dinner. otherwise the area was very impressive and we had a wonderful time. plenty to do in the area too
We apologize for the missing hair dryer in your room and regret to hear that it caused you to be late for your dinner plans. This is unacceptable, and we will make sure this does not repeat itself moving forward. We are happy to hear that you had a memorable visit and got to enjoy National Harbor as well.
1 vastaus, Aloft Washington National Harbor"okay but not great"
A good stay but kinda expensive. They charge for everything couldn't get a coffee for cheap.
We apologize if you found our hotel accommodations and amenities a bit too expensive for your liking. We take all guest feedback very seriously and will be sure to take your comments into careful consideration for the future.
1 vastaus, Aloft Washington National HarborTämä asiakas ei ole jättänyt kommenttia.
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"Unexpected travel interruption"
We were driving from Connecticut, bound for an overnight in Richmond..Alas, a flat tire in Delaware changed our path. I remembered the Aloft in National Harbor and was thrilled to detour to a delightful inn...front desk hospitality, A plus, plus! room was very comfortable and immaculate......grabbed breakfast -a great variety of fruit, etc...love the […] Aloft brand! Lisätietoja
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"Nice Christmas time with my family"
I spent Christmas time with my husband and daughter at national harbor and we stayed in this very nice hotel. I want to start w/ the lobby, cool style, bar, indoor pool and comfortable outdoor spot, SO NICE!! and then the room, it was super, everything clean except for the carpet (I saw some ugly stains) bathroom, beds and of course the beautiful view, […] we were able to see the georgeous national harbor Christmas tree.. My daughter loved it!! the only thing and not a big deal is that you guys should have microwave in the rooms. I just wanted to say thank you and keep the good work Lisätietoja
We are delighted to hear that you spent Christmas time with us! We hope you had a wonderful holiday at National Harbor with your family. Thank you for bringing the carpet issue to our attention, we will be sure to share this with our Housekeeping department in order to take proactive steps to correct this. We appreciate your suggestion on the microwaves and will be sure to take note for the future. We hope to have you celebrate many more joyous occasions at the Aloft Washington National Harbor. Best,
1 vastaus, Aloft Washington National Harbor"Shiek Hotel in the heart of the National Harbor"
I stayed at this hotel the past New Year's Eve. The hotel is very stylish, but the rooms are a little small. The room amenities are adequate, but I did have one complaint. The ironing boards in the room are the chintziest I've ever come across in a hotel in this price range. It was surprising. Overall though, I would stay again - recommended.
Thank you very much for taking the time to share your experience with us. We depend on honest feedback from our guests as we constantly work to improve our services and offerings. We will be sure to share your concerns regarding the ironing board with the Aloft design team. We know that they take these communications very seriously and will work to consider your concerns with their next generation of Aloft guest rooms. It gives us great pleasure to hear that you would stay again if given the opportunity.
1 vastaus, Aloft Washington National Harbor"Awesome location and Staff!"
This hotel is right on the water with an awesome area surrounding it. The Harbor has multiple restaurants and shopping within seconds of walking distance. There is even a CVS a block away for those items you might have missed! The price was right in line with other hotels in the area, a bit cheaper than some. The hotel was clean and view was outstanding. […] Staff was extremely helpful and accommodating. As a weekly traveler, this hotel was a great choice for me. I will be returning on my next trip to DC. Lisätietoja
We are thrilled to hear that you enjoyed our scenic and central location at National Harbor. We look forward to being of service to you again on your return trip. Happy New Year!
1 vastaus, Aloft Washington National Harbor"Untrained Front Desk Personnel"
I arrived after midnight and the person at the front desk did not know what they were doing. He was barely able to check me in and give me a room. No managers were available to help and they charged a $350 deposit to my credit card even though I had already prepaid for my stay.
Our apologies for the unprofessional manner in which you were checked in to our hotel. We be sure to address this with our Aloha Talent Agents so this does not occur again. Also, we will be sure to address this with our Director of Operations and investigate the $350 deposit incident. We are only required to take $75 per night deposit for incidentals. Thank you for bringing this to our attention. We hope that you find a way to resolve this outstanding issue with our hotel.
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1) They won't let you cancel after you make a reservation on hotels.com ....so beware. 2) No breakfast 3) Good location and proximity to the conference center
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"Great place!! Location in question..."
This hotel is in National Harbor. It is not close to Reagan National and Dulles is even farther away. There is $19 shuttle to DCA, but its almost $50 to or from Dulles. But for us this was cheaper than staying in DC or VA for our meeting. There currently is a lot of freeway construction that can cause delays if you stay here so make sure you give you […] (and your taxi driver) time to get you to DC. Lots of great shopping and eating, and a great hat store. Everyone is very pleasant, gym is well equipped. There are no irons or ironing boards at the hotel--at least not in the King bed rooms. View was of adjacent parking garage but was looking down on it, as I was on a higher floor. All in all, a great 2 night stay, comfy bed, pleasant service, and loungy atmosphere. Lisätietoja
"Aloft disappoints"
Upon Arrival, I was told that there were no rooms ready because the washer and dryer were broken and they had to send the laundry out. Check in is 3:00 PM and I did not get a room until 6:00 PM. At that time, I was told that they still didnt have towels, but they did get the clean bedding and the towels would be delivered. They never were. The light […] over the mirror in the bathroom didnt work, people around me were yelling until well after midnight and then slamming doors at 6:00 AM. The toilet would kick in and the sound of running water was on and off. They have a nice little area where you can get a snack or drink. Best I can tell, the crumbs and frosting I found on the floor were from the mini muffins you can purchase in that area. Lisätietoja
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"Aloft-National Harbor"
The hotel is in the center of National Harbor. The staff is very friendly and helpful. They are replacing the bathroom lights. The overhead light doesn't work in all the rooms. Ketchup the restaurant down on the first floor is very good. The lobster and shrimp risotto is very good.
Dear Valued Guest, We are glad to hear that you enjoyed our centralized location in National Harbor. Yes, we pride ourselves on our attentive and friendly talent members at the Aloft. Thank you for your cooperation with the lighting situation we are experiencing at the moment in our guest bathrooms. We are in the process of replacing them now. Your suggestion at Ketchup sounds really good, we will have to go try out that dish ourselves.
1 vastaus, Aloft Washington National Harbor"Aloft National Harbor"
I would recommend the Aloft to someone staying a few nights as it is convenient to the immediate surrounding area. The hotel is not a "conventional" hotel in that there is no hotel room service as in other "standard" hotels. The Aloft provided a youthful atmosphere. The hotel pool isn't open all day (if that is important to you) but overall we were […] OK with it. The staff seemed very nice. The bed had a plastic cover which seems noisy and wasn't the most comfortable (but I am sure they are trying to avoid a bed bug issue) Bottom line: if you are only using the hotel as a place to sleep and not be your second home away from home then you should be fine. Lisätietoja
Dear Valued Guest, Thank you for your review. Our hotel is a select service brand that only offers guests "grab n go" snacks from our re:fuel area. Other Starwood properties may be identified as "Full-service" hotels if they offer a 24-hour room service menu. Our apologies if this was an inconvenience during your stay with us. Our pool is only open during the Monday-Friday (6:00am-10:00am / 5:00pm-10:00pm) and Saturday-Sunday (10:00am-10:00pm). We apologize if the bedding was not as comfortable as you would have preferred. It would be a pleasure to welcome you back to the Aloft Washington National Harbor in the future to regain your confidence in us once again. Best,
1 vastaus, Aloft Washington National HarborTämä asiakas ei ole jättänyt kommenttia.
"I'd give it 3.5 stars"
People are pleasant. The hotel tries very hard to be cutting edge and cool, but I think it tries too hard. Rooms are ok - not spacious but then again when I'm in DC I don't want to spend a ton of time in my hotel room. The area surrounding the hotel is filled with stores, restaurants, bars, views. I've stayed their twice. I'd stay here again.
"Great hotel but..."
The bathroom lighting is horrible! They claim the installed lighting has been recalled, so they disabled all of them throughout the hotel. Their fix is to place a lamp on the bathroom counter. It was a tough shave every morning! They should uninstall all recalled fixtures and replace them with the correct solution.
"ALoft, National Harbor, MD"
Nothing special, entrance and lobby remind of being on a clean factory floor (polished concrete) Room had no TP on bathroom dispenser and the vanity light over sink wasn't working. Desk said it was due to a recall on the light and ALL rooms had to have vanity lights taken out of service. Overall lighting in room poor. Was not worth the cost of the […] room. Lisätietoja
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