La Quinta Inn & Suites Deer Park - Deer Park

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I stayed and on the first night, while I was sleeping someone jumped on my car denting the whole front of my car. It must of happened that night and I noticed when I woke up. I told five different employees and still never heard from the manager or owner. One of them even laughed when I kept reminding her. All I wanted was for them to look at the videos […] of the parking lot that way there person who damaged my car would have to pay and it not come out of my pocket. I decided to try one last time on my day of checkout to get someone to do something, as I was about to drive away the front desk worker came running out, SHE had called the owner on her phone to talk to me. All he said is that he would call me when he got back into town and looks at the video. It is going on two weeks since I left and I have yet to hear from them. Talk about CRAPPY! And I wouldn't of went on and on about it if the owner had just called me as soon as he heard about to just to say 'hey I heard, i'll look at the video asap" That would of been the right thing to do. But NO! Lisätietoja

We came down for a wedding that was less than 2 miles away. We got there earlier than we had planned, but they let us check in anyways-What a relief!! The room was very nicely appointed and had everything we needed. We actually stayed in a room with two beds-because of the cheaper price and we now know where we are coming back to stay with the kids. […] It was so close to The Monument and others historic attractions. Thank you for setting up a future trip :-). Lisätietoja

I am profoundly disappointed in Hotels.com In order to be reimbursed through my company, I must present a receipt that is zero balanced. That means it must show what was charged, what I paid, and a zero at the bottom showing the transaction was closed. I sent an email and a phone call, both of which I was told that Hotels.com could not provide me with […] such a receipt. As a result, I will not be reimbursed for the amount. All because your customer service representatives said this could not be done. I'll be researching other options of complaint. I do sincerely hope that someone reads this review and responds. Your actual service is great, and I would recommend it to my other co-workers and friends. But the problem with the receipt is a deal-breaker. Lisätietoja

Taking a family vacation is not something we do often so we have high expectations when we do attempt to go. This hotel was very clean and comfortable, especially with two young children whom loved the indoor pool. From start to finish, the only issues we had with our stay was the room service oversight and breakfast vanishing trick. After our first […] night at La Quinta we left fairly early to make a day trip to Galveston. So much to our suprise when we arrived back to our room at 6:00pm nothing had been touched by housekeeping. It seems as though the staff skipped our room as an oversight. No clean towels, toilet paper, or empty trash can to be seen. My little one said he would carry the trash to the dumpster, but much to my mother excitement for his enthusiasm I said most definitely not. This is what guests typically pay for when we pay these rates for in their stay. After going in person to the front desk to inform them of the error, the sweet lady at the counter was very surprised and said she would take care of it. A few short minutes later, she arrived at our door with all the much needed essentials to fix the problem. She seemed to be a jack of all trades in her position with the hotel, which I am assuming is probably not the highest paid person, though she should be. My family all chimmed in with cleaning up which was a first in my hotel stay diary! Though we keep our room extremely clean and orderly, there are still some things that the housekeeping staff should attend to when you stay. I am not sure where or how I could find where they store the clean towles and toilet paper. Moving on to the morning of day two, we went to breakfast at 7:45 and hello, the bar was quite empty of food. Unless you wanted cereal without milk then you were pretty much on your own. After waiting 10 minutes, the lady came out of the back and asked if there was anyghin we needed. I said breakfast would be nice, is there anything left? She quickly went to the back and brought out som Lisätietoja

I was in town for a few days on business. The Hotel is easy to get to and close to shopping and meal choises. Did not need them but did not see staff at the desk much when I went by throughout the day.

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The room was surprisingly large and nicely appointed. The hotel still has its new feel and the staff was friendly. We weren't there long enough to enjoy the indoor pool but it looked well kept. We wouldn't hesitate to stay here again.

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We believe the hotel to be relatively new. Very clean. Staff very friendly. Breakfast was great. Thanks.