Crowne Plaza ANA Narita - Narita

Mixed feelings about the service in this hotel. The hotel is in the middle of nowhere. Got misinformed in the lobby about the bus transportation and missed the bus - the next one would leave only after two hours. But after a moment's distress we were offered a lift by one of the staff. Good service recovery. But what I really did mind was the price […] of my telephone call to a Tokyo area code number. A couple of minutes from the room telephone cost eight times as much as a similar distance phone call from any other hotel in Japan over the years. There was no warning about the exorbitant "service charge". Had I known about it, I would of course have used the public phone in the lobby. Lisätietoja

This was a very comfortable overnight stay at an airport hotel. It had all the amenities needed for one night. The airport shuttle service worked very well.

I recommend that more English-speaking employees be hired. We had difficulty communicating with the staff. The price of food was too much.

No wireless in hotel. Not uncommon in Japan. Need to update.

We have stayed here a few times over the past few years and always find it to be a most comfortable hotel with outstanding staff. In addition, it has the free bus from the airport which is always on time and offers friendly staff to assist with the luggage.

The food was excellent and we arrived late New Year's afternoon but there was a wonderful buffet available. Our only problem was the "low" height of the bed and room chairs. The king sized bed was excellent and the "choice" of pillow types was very unique and a blessing to my neck and knee problems. I am handicapped and the low bed and furniture made […] it painful to get up and down so I was not happy about that aspect. Still, I will use them again for the convience of nearness to Narita. Lisätietoja

Stayed in 2 rooms with my family. Great rooms, great hotel. Extra serivices are high-priced, and sauna/ pool are both seperately additional charges- quite disappointing. Otherwise excellent stay.

Although not somewhere to stay for a week. For a business hotel adjacent to the airport I was surprised that it didn't have wifi available anywhere in the hotel, only a quite expensive wired option in the room.

Hotel was very nice, but since we were touring tokyo, it was back and forth on trains (N'EX)everyday which got expensive (5,500 Y rt).Would have rather stayed in Tokyo. Narita is a beatuful town, free bus ride, close to hotel but only a one day visit to see it all.

A business hotel with 3 restaurants which are completly booked on a friday evening. Not enough capacity and the next restaurant is miles away. And the room service is poor

Very disappointed! Asked for no-smoking room, yes sir, of course sir (very polite) 13th flr, other on higher floors already full, sorry sir no gold card upgrade possible today. No problem, however, room must have just had the ashtray removed, it stank! Normally would have gone back to reception, but being so tired I just lef the window open. Decided […] upon buffet for dinner, speciality of the night Grilled Tiger Prawns, great! Except when I joined the for the self service, I got to the prawns just as we hit 1835, sorry sir, no more after 1835, even there were more available behind the counter, argumentation could not persuade them to serve me any at all, pathetic!! Watch out for the complimentary gold card free drink; of course sir, one large beer coming up, delicious! Room charge sir, no it's free, showing my ticket, sorry sir only for small beer! I did not argue again, just went to my room, only to be awakened 0351 by earthquake (not fault of hotel). Summed up my stay, not again! Lisätietoja

Though on the map it looks like this hotel is close to the airport, it took about 30 minutes to get there on the shuttle from the airport. When we found out it would cost $20 for us to use the pool we were so angry! Also we paid about $10 to use the internet. The breakfast was nice though which we had included with our room. Overall I would rather stay […] elsewhere. Lisätietoja

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Staff was really nice and accommodating. The main reason we chose this hotel was the convenience store. Upon our late arrival all we wanted was to get a few items and they only accepted Yen, no credit cards. So make sure if you are staying there, have a few Yen available. The restaurant accepts credit cards but it is very expensive. The rooms are very […] basic. This hotel is definitely more a three star hotel. It's an ok hotel if you are staying just a night. Lisätietoja

Very convenient and clean hotel. Dinner in the restaurant on the Ground floor was good value for money and very tasty. I would definitely stay again when in Japan as the shuttle bus was so close to the airport.

I only needed the room for one night. Not much to see/get at Aeon mall nearby but you can try the hot spring spa thing (I didn't go but it sounded like fun). The room is clean and comfortable but make sure you draw the blinds before you go to bed or else you will find out why this place is called the land of the rising sun. Breakfast is good; they […] cater to anglos and asian alike. Lisätietoja

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This is a comfortable hotel near the airport with excellent facilities. I was here because my flights to Asia required a layover to catch the conncetion. The hotel staff are friendly and very helpful. This is the second time I have stayed here and I will stay here again if I have an overnight layover due to my flights. I highly recommend booking a short […] tour to see the temples at Narita too! Lisätietoja

Hotel is very close to Narita Airport, and provided shuttle buses to and from airport terminals were convenient. Hotel service was good, however all restaurants except the first floor cafe were closed on a Wednesday, which was perplexing because it was a normal business day and not a holiday. Room was spacious, however the bathroom was visibly dirty […] and had an outdated design. Hallways also had unpleasing odors. Overall, if you can get a good rate, the hotel is fine for staying overnight to wait for a flight (or overnight arriving from overseas), but I would not recommend it otherwise. Lisätietoja

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We spent 2 nights at the hotel it was our first visit to Japan. Although close to the airport, it was only a short bus ride to the City of Narita. We took advantage of the Circle Bus Line that stopped every 20 minutes at the hotel to visit Narita. We were able to visit the Temple, 15 minute walking distance from Narita station. We strolled along the […] narrow streets with boutique stores leading to the Temple and enjoyed a wonderful lunch in one of the many restaurants and cafes along the way. We spent 4 hours touring the Temple grounds a magnificent structure on multi levels and all at no charge. When ever we stopped and asked for help or directions everybody was friendly and helpful Lisätietoja

I had an 11 hour layover in Narita so i booked a room for a night at this hotel. It was nice and clean. Hotel staff were friendly and fluent in english. The convenience store is open until 11pm, and 10pm (i think for the restaurants). Breakfast is served beginning 6am. The hotel provides free shuttle service to and from Narita. I believe the bus stop […] is #26, but you can double check with the tourist information desk when you get out of customs/immigration in Narita. I was first worried that there would be no shuttle buses available at the time I arrived, good thing that shuttles run until 11:45pm. (Shuttles come on time!) Here is the schedule: AM 6:30 7:00, 7:20, 7:35, 7:50 8:10, 8:25, 8:45 9:05, 9:35 10:20, 11:20, PM 12:20, 1:20, 2:20, 3:20, 4:20 7:15, 7:45 8:15, 8:45 9:15, 9:45 10:15, 10:45 11:15, 11:45 I stayed in February 2011. Not sure if they change the shuttle times, though. Hope this helps. PS - internet isnt free. Lisätietoja

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Plus points: Free shuttle to and from the airport about 15 minutes, clean facilities, convenience store on ground floor, room service 24 hours Minus Point: Internet is not free, food is not great Overall a good choice for a close overnight stay

The Hotel was very nice. Clean and attractive. Complimentary shuttle ran on time to hotel and back to airport which was about 10 minutes away. I ate one meal at the restaurant on the lobby level which was reasonably priced and enjoyed it. The breakfast buffet was also good. Service was good. The bed was a little harder than I am used to but not really […] a problem. The staff is not super proficient in English but enough to get by. I was looking for a place to stay for 1 night before flying back to the States, and this hotel was very satisfactory. I Would stay here again. Lisätietoja

Good location, proffesional staff, very clean and comfortable- We recommand!

My family and I stayed at this hotel after a 14 hr flight. The hotel staff were excellent and the rooms large and spacious. The breakfast was very good.

I felt it was important that at least some level and command of the English language is provided to the employees as part of their employment and training requirement. It was very difficult to communicate with some of the front desk clerks who have limited English speaking skills, to the taxi drivers, concierge for directions instructions to the taxi […] driver, etc. I am also alarmed at the capacity of English speaking skills for train ticket providers causing myself and my family after paying for the tickets for more than $100 US to return to our hotel in Narita only to be told that our tickets were not correct at the train floor, told to go down to the ticket office in Harajuko (we bought the tickets at Shibuya Station) and to pay more for the corrections til we are finally on our train back to our hotel in Narita back on the same train platform where we came from the first place and told to leave. If only the ticket sales agent understood our request upon purchase the stress and confusion we were put through could have been eliminated. Japan is beautiful country and would definitely return for future vacations, however customer service skills and a strong command of the English language is an integral part of the hospitality industry and its traveling visitors. Lisätietoja

When we suddenly had a 23-hour delay on our flight from Narita to San Francisco, in transit on our way home from Singapore, we needed to find a hotel fast. We were flying standby, while the other 300+ passengers were getting help from the airlines to find a room. We were able to book online from the gate at the airport, catch a shuttle, and by the time […] we got to the registration desk, everything was set. The price was much, much less than we had expected to pay. Everything worked out smoothly. We had a good sleep and shower, dinner and breakfast, and were fresh to catch the flight the next day. The room was quite small, but I guess all rooms in the Tokyo area must be. Tokyo wasn't a destination we had intended, so we hadn't prepared for it. Service was great, food not bad, view out the window of forest. Lisätietoja

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Arriving from an11 hour flight, we had a restful sleep at the hotel. There is free shuttle bus service from airport to hotel, running every 20 minutes or so, depending on the time of day. We were warmly greeted at the front desk. The room was as expected, a standard twin room. It had a desk, wonderful opening window with a lovely view of the greenery […] surrounding the hotel, as well as tea and coffee making facilities. The hotel is older, the furniture was a bit banged up, nothing major. The beds are hard, we like that! The bathroom toilet seat was my favorite, it was heated! A wonderful built in heater and bidet. I'd love to have something like that in my home in America! The shower was strong, lots of warm water, there were all the amenities you would want in the bathroom, razor, toothbrush, toothpaste, lotions, etc. When I climbed into bed, I noticed a little packet with a warming eye mask to place on my tired eyes. I slept like a baby for 9 hours, woke refreshed and ready to continue my journey on to South East Asia. Lisätietoja

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Hotel is convenient to Narita Airport, and while room and amenities are adeqaute it is simply has the feel of a hi-volume transit hotel and lacks any atmosphere, with very average meals, an average room, and average staff. Unless I needed to be close to the airport for an early flight there is nothing to make me want to stay here again.

Perfect location for short stay. Conevient to the Airport and has shuttle bus. Rooms are bit dated.

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Very good hotel for a layover for connections. Shuttle to the Narita village and outstanding shuttle to/from airport. Go to outside stand #16 for pickup. Only disapointment was checkout time of 11:00 extended only with a fee of about US$40.00

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The hotel is a good location if you are flying out of Narita in the AM. The hotel shuttle is very good and got my to and from the airport with ease. It runs about 3 times an hour (which is normal with the hotel shuttles in the area) The rooms are comfortable and there are several restaurants in the hotel which was nice since didn't really plan to venture […] out the night we stayed there. The upkeep is good on the hotel and the staff very friendly. Lisätietoja

I only stayed at this hotel because my flight was 5-1/2 hours late. It was very comfortable, and had a convenience store in the lobby that was open until 11 pm. (However, the convenience store did not upen until 7 am the next day--too late for my 6:30 departure.) A coworker booked the same hotel with breakfast buffet included. He said the breakfast […] was very good with lots of choices. Lisätietoja

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Todo muy bien, lo único negativo que puedo mencionar se refiere a la dificultad del personal del hotel (en general) en expresarse y entender el idioma ingles, tuve serias dificultades en lograrlo, pero siempre tuvieron el deseo de ayudar.

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評価がとても良かったので利用してみました。 部屋も清潔で快適、スパもとてもリラックス出来て心地よく宿泊できたのですがフロントの対応があまりにも素っ気なく残念に感じました。

룸이 생각보다 넓고, 침대가 편안했으며 샤워물이 참좋아서 푹쉬었습니다. 조식도 괜찮았고요.. 호텔직원들은 영어를 잘못해서 불편했지만 트랜짓을 위해 묵는 호텔로는 딱인것 같습니다.

テンピュールの枕やハーブティーだけではなく、ホットアイマスクやアロマまであり、快眠サポートが大変充実していました。 朝食ビュッフェも申し分無く、非常に快適な宿泊ができました。 インターネットがワイヤレスだと完璧ですが、残念ながらありません。

子連れで、広い部屋にUpgradeしましたが、料金もReasonableで、部屋の写真も見せてくれて良かった。

Als Airport Hotel sehr empfehlenswert und preisgünstig.

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