Grand Canyon Railway Hotel - Williams

GOOD PART: THE STAFF WAS VERY HELPFUL AND PROFESSIONAL. BAD PART: (1) THE WATER IN THE BATHROOM TAP TASTED LIKE THE WORST SULFUR OR SKUNK WATER THAT I HAVE EVER ATTEMPTED TO TASTE. (2)THE ENTIRE BUILDING SEEMED TO BE BE PREFABRICATED AND AS CHEEP OF CONSTRUCTION AS POSSIBLE. I HAD BOOKED THE MOST EXPENSIVE ROOM IN WILLIAMS WITH THE ANTICIPATION THAT […] THE "BELOW THE WINDOW" TYPE ROOM HEATER/AIR CONDITIONER WOULD NOT BE PRESENT. HOWEVER THAT IS EXACTLY WHAT WAS THERE. AS YOU KNOW THESE TORTURE DEVICES CAN NEVER BE SET AT EXATLY THE RIGHT TEMPERATURE AND RUN CONSTANTLY RUNNING ONCE TURNED ON BECAUSE THERE IS NO THERMOSTAT. THE RESULT IS MULTIPLE AWAKENINGS IN THE NIGHT TO TURN THE UNIT UP OR DOWN OR OFF AND THE NEXT MORNING YOU WAKE UP FEELING LIKE THE DEAD BECAUSE OF ALL OF THE INTERUPTIONS OF SLEEP IN THE NIGHT. (4) THE BUILDING IS A MAZE AND GETTING OUT OF THE BUILDING IN A FIRE WOULD BE A MAJOR TASK. (5) THEY HAD NO BAR SOAP OR SHAMPOO BOTTLES AS IN NORMAL HOTELS. THEY HAD BOTTLES OF DISPENSED LIQUID THAT WERE BOLTED TO THE WALL ABOVE THE SINK AND IN THE SHOWER. THE SENT OF THE LIQUID HAND SOAP WAS TOO STRONG FOR ME. EVEN AFTER RINSING WELL, I COULDN'T BRING MY HANDS CLOSE TO MY FACE BECAUSE THE SENT OF THE SOAP STAYED ON MY HANDS AND WAS NAUSIATING. Lisätietoja

Aito Hotels.comin asiakkaan arvostelu

The hotel was beautiful and the location with reference to the Grand Canyon Railway was perfect. One must remember that this is a tourist location so the prices were high and the variety of services was well controlled to find your wallet.

Aito Hotels.comin asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

We stayed in the hotel in July. Initial contact with the kennel was pleasant. They were friendly, worked well with our very late arrival (arranged security to meet us) and friendly with taking our dog out for a day hike. However, when we returned at 7pm (should be by 8), I met the first unfriendly staff member who informed me that she would not feed […] our dog since the dog doors to go outside are locked at 8 and she didn't want our dog to poop in the kennel. Understandable, I do like that they tried to avoid our dog being in a messy kennel poop, but after a day of hiking in the heat, no food? She was quite adamant that it was a policy. I had trouble with it b/c there was another hour and felt she did not taking our dog's best interest into consideration. However, another employee, Courtney told me she had no problem feeding our dog, followed by the other employee's comment that it was on her to stay late. No problem said Courtney. A solution: please inform customers of feeding times; dogs are fed at 3 pm. Good to know along with the feeding policy. The kennel had our food so we didn't have the option to feed her, which should have been considered. Had we known, we could have taken our dog's food with us and fed her ourselves then I wouldn't have felt as though I were making an unreasonable request. Though I shouldn't have anyway. A thanks to Courtney at the kennel for making the effort and hopefully the other employee can take note on customer service. Lisätietoja

Aito Expedian asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

basic needs were met. clean and the staff were friendly. It was a great location if you are traveling to the Grand Canyon. I was glad to see them enforce their "No Pets" policy.

Aito Expedian asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

We stayed in a standard room during Labor day weekend in 2012. The hotel itself was classy and elegant. The entire hotel is not connected so it makes you feel like a resort. The rooms are very clean very comfortable. They provide all the amenities you would expect in a hotel including an updated gym, and Internet services. The standard rooms didn't […] have desks, but we just shifted furniture around to make a table as a desk. The hotel is within walking distance of the core of the town and there are plenty of parking. Lisätietoja

Aito Expedian asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

Didn't spend much time in the room. Used hotel as a jumping off point to the Grand Canyon.

Aito Expedian asiakkaan arvostelu

Our hotel experience was good overall. The hotel was nice, the rooms were pleasant, the staff was helpful, and the beds were comfortable. That being said, it's not a great deal for the price, even the expedia price. Basic amenities found in hotels for half the price were not provided in the room, and the decor seemed outdated. It was a nice hotel and […] I have no complaints about the staff or comfort. However, I would not stay there again as the overall quality of the hotel room did not match the price. Lisätietoja

Aito Expedian asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

We won't recommend eating at the restaurant. We waited about 45 minutes for our food while there were less than 10 other guests. Chicken wings were dry; overall not worth the price. They should clean pool and spa more often instaed of putting too much chlorine; hurts eyes and sinuses.

Aito Expedian asiakkaan arvostelu

First impressions say a lot. Walking up to the registration, I felt like I was checking into a morgue. I've seen more cheerier receptions at fast food restaurants. We stayed in their 'deluxe' but the quality of the room was par one third of the cost: no microwave, wall-mount AC, poor bathroom tiling, toilet seat didn't stay up, etc... just cheap. Nice […] (but perhaps mandatory in AZ) to have a small unattended swimming pool, but the towels ran out and no one was in sight to bring more. Then there was the food/drinks. No continental breakfast, but you could find stale, average-sized cinnamon rolls - propped up along their bar - for the price of a cheeseburger. The first night we actually decided on dinner at the bar/pub - because of the over-priced restaurant buffet - and received terrible service. Waited forever for food, and while we waited we saw one of the cooks return from a smoke break scraping out his smoke on the dining patio wall not 6 ft from us and another family! Generally, the staff all seemed disgruntled and hating life. To be sure, the main reason we wanted to stay was for the railway motif, but besides the train service itself, there wasn't much to see, which was disappointing. We went to the 'station' and it was basically just a huge gift shop, since I guess the first gift shop 100 yards away at the restaurant wasn't enough. We left with the feeling that every penny was being squeezed from us with minimal quality/service. Lisätietoja

Aito Hotels.comin asiakkaan arvostelu

Excellent location and very friendly staff. Would definitely stay there again!

Aito Hotels.comin asiakkaan arvostelu

The only negative aspect was the furniture arrangement whereby there was lack of table space and too many arm-chairs. The only useful surface was a small table already occupied by a coffee maker and ice tray. This had to be re-arranged and furniture moved around to connect a computer to the outlet socket.

Aito Expedian asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

These philistines still charge for WiFi access. Other than this, the hotel is extremely overpriced for what you get. The service in the bar was awful for us (twenty-somethings) but we saw others getting decent service.

Aito Expedian asiakkaan arvostelu

The hotel was beautiful inside. The first night we had a mix up. The hotel fixed everything by the next day.

Aito Hotels.comin asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

Overpriced and run down. Bathrooms definately need to be remodeled and the rooms could be cleaner. Staff was less than accomodating.

Aito Expedian asiakkaan arvostelu

The entire staff at the hotel was great. If you are driving, though, do not stop at the Shell station on the way out of town. They stop every car that goes by and tells them to pull in, because they have problems with their tires. Be careful!

Aito Hotels.comin asiakkaan arvostelu

Pricey hotel about one hours drive oustide of The Grand Canyon National Park. Great, clean hotel. A very big hotel that was packed, but we never heard the people in the rooms on either side of us! Good pool with extended hours 7am to 11pm. Hotel restaurants and surrounding neighborhood are very pricey, but it makes sense based on the location. We stayed […] 3 nights and did not mind the drive to and from the park eveyday. It is a straight drive to and from the park and increadibly scenic. The staff at the hotel were helpful, and it was impossible to tell this was an older hotel. The rooms were extremely clean and the paint was fresh. Great hotel. Lisätietoja

Aito Hotels.comin asiakkaan arvostelu

Room was great - the check out time was at 11:00 and they really wanted us out by 11:30 - not a big deal there was no give on the time. Really nice and clean and great location.

Aito Hotels.comin asiakkaan arvostelu

Great service. Bought our train tickets to the Grand Canyon at check-in time; they made it so easy. They have a very nice bar and a buffet restaurant right next door. We are definitely booking at this hotel again.

Aito Hotels.comin asiakkaan arvostelu

Hotel was next to the train station and within walking distance of downtown Williams. The hotel brunch was lousy except for the made to order omelettes. The beds were very soft TV was old and poor picture quality.

Aito Hotels.comin asiakkaan arvostelu

looked like a dorm room. they had only one king size bed in the entire hotel, which of course was booked. The adjacent restraunt $20 per person and the food was awful. Don't stay here

Aito Expedian asiakkaan arvostelu

We visited in May 2012, and found it a very pleasant hotel. It's an easy 50 mile or so drive to the Grand Canyon (and of course right by the railway for those who want to take the one train a day). The restaurant was a bit unusual - we found it OK for an evening meal, but very good for breakfast.

Aito Expedian asiakkaan arvostelu

Very convenient to jump on the train to the Canyon.

Aito Hotels.comin asiakkaan arvostelu

Nice enough. Indoor pool was fun for the kids, but nothing special. The town was cute, but small and not much to do. Next time I would stay inside the grand canyon, or just outside. Not much to the fitness center, not even a treadmill.

Aito Hotels.comin asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu

Wonderful hotel! Our room was perfect for our family of 4! We upgraded to a room with a frig. The bathroom seemed brand new! The small restaurant/pub was lovely and convenient - a nice alternative to the buffet across the street. The pool was on the small side and a bit crowded when we checked it out, but we were there during spring break.

Aito Expedian asiakkaan arvostelu

Decent place, but I think if you are not taking the train you could stay at a cool place right on old Route 66 a couple of blocks away and be closer to cool shops, cafes, etc.

Aito Hotels.comin asiakkaan arvostelu

Excellent hotel. Lovely fire in lobby very welcoming. The rooms were very clean, kids loved the heated indoor pool, plenty of parking,nice and quite.

Aito Hotels.comin asiakkaan arvostelu

We were surprised by the cleanliness and comfort of our room. The bathroom was impeccable and the beds very comfy. We were situated conveniently to our Amtrack arrival destination, and between the Grand Canyon in one direction and Flaggstaff/Sedona in the other. It was a good "home base" for our visit to AZ. One morning we didn't have any hot water, […] which was very irritating. They were going to bus us over to another location at a trailer/camp ground to shower but we declined. We were given no recompence for this huge inconvenience. Other than that, we were happy with our stay. Lisätietoja

Aito Expedian asiakkaan arvostelu

This hotel complex contains the train station with a restaurant/gift shop and is well done. It is impressive and should be a part of any south rim Grand Canyon visit. The main desk and adjacent great room is worth some time to study its architecture and history. Our room was very plain with no coffee maker, refrigerator or microwave. The room was very […] clean and the beds were comfortable. On a trip such as this, it was perfect as not much time is spent in the room as everyone is in Williams to see the canyon or nearby history. Whether you ride the train to and from the canyon, the visitor should eat at the railway station breakfast buffet, watch the train depart and spend time in the gift shop. For the children, the cowboys riding horses adjacent to the departing train is as close as most will get to the old west. Williams itself has many shops and restaurants along old Route 66 if you are following that route. We spent two nights in Williams and would highly recommend this hotel as your base camp. Lisätietoja

Aito Expedian asiakkaan arvostelu

We booked this hotel the night at a rate three times more expensive than other local, reputable hotels SPECIFICALLY because a heated indoor poor with jacuzzi. We got there and the pool was 'under maintenance' and closed. This was not disclosed when we made our reservation. I get it, but try telling that to my 8 year old son that packed his swimsuit […] and goggles. To help compensate for our disappointment, the Manager offered free breakfast for the three of us at the Cafe - which was a nice gesture and the best we could ask for since the room was prepaid. Otherwise, the hotel is great if you're in town to ride the train to the canyon. Route 66 was walking distance and lots of fun - great picture taking. Lisätietoja

Aito Hotels.comin asiakkaan arvostelu

Really nice place to stay. I had such different expectations and was pleasantly surprised at how nice the place was and how fabulous the staff were.

Aito Hotels.comin asiakkaan arvostelu

Easy acces to town VERY friendly staff. Very basic room, but it was clean and had everything we needed. The only frustration was that the TV only had about 25 channels and neither the TV or the room had a channel or program guide, so it was hard to find movies or shows when we wanted to relax in the room.

Aito Expedian asiakkaan arvostelu

The hotel is fine, not luxury but clean and well kept. The kids loved the whole experience with the Polar Express Train and Santa.

Aito Hotels.comin asiakkaan arvostelu

Okay, you've decided to take the train to the Grand Canyon - good choice. Unfortunately, the only decent and convenient hotel (motel, really) is this one. The other motels in town are kind of seedy, and you have to wrestle your luggage to and from the rail platform. The Grand is overpriced for what it is, and the beds are not that comfortable. It is […] a large motel and you could be a long, long way from the lobby with no bellman on staff. However, they do gather up your luggage and deliver it to your room at the lodge you are staying at in Grand Canyon National Park. All the Park concessions are run by Xanterra, including the Railway Hotel, the train, and the Park lodges, restaurants, and shops. I'm not so sure that this is a good idea - some competition might get prices more reasonable and improve quality and choices. Right now, there is really no other practical option other than the "Grand" Railway Hotel. Lisätietoja

Aito Expedian asiakkaan arvostelu

good quiet location, right across the street from train station, close to restaurant, and downtown within walking distance. Very nice pub inside hotel.

Aito Hotels.comin asiakkaan arvostelu

After our room was cleaned we came back to sheets that had stains in them. Was disgusting. The lobby and bar was very cool. Just gross maid service.

Aito Hotels.comin asiakkaan arvostelu

Good option if you plan to visit the Grand Canyon. Last year we took the train (Grand Canyon Railway) and it was a truly memorable experience, a leisurely way to travel. This way we drove from Williams to the Canyon, about an hour away. Hotel is a stonethrow away from several restaurants and many shops (particlularly recommend the Red Raven restaurant). […] Staff was accomodating though a bit rushed as the hotel is quite busy. Rooms are adequate, without frills. There is no formal breakfast offered (only coffee, fruit and pastries are available for purchase) but the train depot next door offers quite a selection. Lisätietoja

Aito Expedian asiakkaan arvostelu

We truly enjoyed our stay at the Grand Canyon RailwayHotel! It was a great trip with easy access to the train depot and to the Grand Canyon. The food was great and the rooms were very comfortable.

Aito Expedian asiakkaan arvostelu

nice little town, with some very friendly people, except for this hotel... service is not a priority, they would spend time chitchatting among them self before serving clients at the reception!! and they definitely have hot water supply problem! cold both in the evening and morning!

Aito Expedian asiakkaan arvostelu

Pleasantly surprised by the hotel and it's neigborhood. It appears to be newly refurbished. A good choice and value if you are visiting the Grand Canyon but can't get closer accomodations. Town of Williams is small but quaint on Route 66.

Aito Hotels.comin asiakkaan arvostelu

Hotel is rebuilding and they remain open, which means construction AND painting is going on around your room starting by 7.00 am. So reception looks nice, but be aware after that!. Service sucks, made remark on construction, but got not really any normal response on it!.

Aito Hotels.comin asiakkaan arvostelu

Tämä asiakas ei ole jättänyt kommenttia.

Aito Hotels.comin asiakkaan arvostelu