Renaissance St. Louis Grand Hotel - St. Louis

Ok! Room was dirty when arrived! Did switch us rooms but had to carry bags again!

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I ordered a room with a King bed only and this was an extremely busy weekend and wanted to switch to a Queen. They were very helpful and we enjoyed our stay.

We loved our stay at the Renaissance. In fact, I felt like it was too good of a place for me to stay. Across the street from the convention center, it's only about a 10 minute walk to the City Garden and 10 more minutes to the arch. One of the few hotels you can find downtown with an indoor pool also.

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The hotel was beautifully furnished and maintained, and the service was great. The pool is really more of a lap pool, and it was very cold, which made it not-well-suited to family swimming. I wish there were more dining and shopping options in the neighborhood of the hotel.

Was there for a sporting event in the Edward Jones Dome, so the convenience, for starters, was fantastic. The hotel itself has an old-time feel with modern conveniences. And Washington St. right out the door is bustling in the evening with great restaurants and live music.

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We came to town for the Supercross and wasn't in the hotel long but the stay was nice, the room was nice, sleep was nice. Definitely in the plans for next year!

We were not aware of the Mardi Gras activities, but the hotel staff was very good at allowing the party guests to have a good time without interfering with the other guests. All of the staff were very friendly and helpful.

Our stay was terrible! We were asked to move and thought that would be OK to help them out. We were told there was going to be a king size bed and a pull out sofa. There was no bed in the room they sent us to. After about a half hour they said they could move us to a room with a king size bed and a pull out couch . . . the room they sent us to was a […] handicapped room with 1 uncomfortable pull down bed and a pull out couch both with no sheets or blankets on them We called for housekeeping and no one ever came so my husbans went down to get them himself. The fire alarm went off in the middle of the night . . . it was awful! My husband told them we were not satisfied and they said there was nothing they could do because we got our hotel on line from you. Then the girl said, " I guess we could give you 4 meals from the bar, not the resturant and 4 fountain drinks." No, we were not satisfied at all and very disappointed because we wanted a really nice hotel and not a cheap one! It was our 21 year anniversary and even the kids with us said it was bad and they never complain! Lisätietoja

IT WAS WONDERFUL I RECOMMEND EVERYONE TO STAY...

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One negative experience caused me to rate satisfaction of service with a low 2. I called the hotel directly to reserve a room with 2 double beds for 4 adults. They said yes to my reservation. Then later I checked my email and my confirmation of the reservation said that a king bed or 2 double beds in one room would be reserved. No guarantee of 2 double […] beds. I called and the lady I spoke with at the hotel was LESS THAN GRACIOUS. She said they could do nothing for me. No guarantee of the 2 double beds could be made. I called Hotel.com and immediate got confirmation for a room with 2 double beds was available. Hotel.com could guarantee me the room with the 2 beds. HOORAY for Hotel.com. All went with with my reservation through them. Lisätietoja

Great location; very fast check-in despite it being Mardi Gras weekend. We didn't really use the facilities at the hotel, but very satisfied with the stay overall.

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Close to everything 6 bucks gets to to the arch in a cab. Walking distance to carriage rides and parks and places to eat. The room we stayed in we really liked. The bathroom was massive! shower/tub combo normal sized. one sink, so just a bunch of useless space but kinda fun and useful for extra luggage if you have any. T.V. Needs to be updated but a […] very nice hotel. Great breakfast buffet in the mornings. I would recommend this hotel to my friends and family. Lisätietoja

This is the first hotel in all the times I've traveled around the U.S. where I've had to pay for parking while staying at the hotel. For one night I had to pay $14.00 to park which I can get over but the irritating part is that they just charged the $14.00 to my card without even notifying me about it. I don't understand what the point was of giving […] me a parking pass when I checked in for when I left the next day if they were just going to charge my card. I could of just paid at the window when I left the parking garage. It's just a weird concept I've never come across at a hotel before. Other then that my stay and service from the front desk staff was amazing. Very friendly and helpful. Lisätietoja

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needs to upgrade it's TV's....We were there for a math conference where we stayed at the Westin and then stayed for Game 7 of the World Series. Thought I'd stepped back in time...don't all upscale hotels have flat screen HD TV's? Room a bit tight, also, especially for 4 people.

We booked the hotel for Game 7 of the World Series. It was a great choice. Busch Stadium was a pleasant 5-10 minute walk straight south on 8th Street. We used the MetroLink from the airport and it took us to the Convention Center stop which is 2-3 blocks east of the Renaissance Grand. The bar was an excellent meeting place with friends and was quite […] busy (how I like it!). Our room and bathroom were very nice and quite comfortable. The neighborhood on Washington offers several fun/trendy restaurants. The Rooster was a favorite for breakfast and was 3 blocks away. There is a Starbucks in the hotel if you are a coffee junkie. Lisätietoja

Renaissance is close to everything in downtown St. Louis and offers exceptional service. Only set back is that the rooms are too small for more than two adults.

Once we had checked in, we were informed that we would be staying across the street. They are all suites but not convenient. I was asked twice by a panhandler for money while going from the main hotel to the suite location. It was not horrible but I'd ask to stay in the maine building next time, as we had to go there for coffee, bar, etc.

Fantastic, nice, a must stay!!!!! Customer service such as Delores, she was great!!

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The hotel was very convenient for our stay, but thought the room did not reflect the amount I paid for it. Not too much "grand' about it. Overpriced. The staff was very friendly and helpful.

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I had a great experience at this hotel. It is a WONDERFUL location- great part of town and near to the stadium and the baseball park and near many great restaurants and bars! The rooms were just wonderful and the amenities at the hotel and up to par as well! The only problem I had was that some of the workers were not very kind.. but it was a very busy […] Saturday when we checked in. Great stay! Lisätietoja

In town for Cardinals game, and visiting friends, and was the perfect location. Good shuttle service from casino, short cab rid, or even within walking distance to everywhere. AC works absolutely well, with very very hot water.

A nicely appointed hotel, but the level of customer service leaves much to be desired. To begin with, getting into our rooms was a debacle. We requested adjacent rooms and when we checked in the clerk was very helpful, the only hang up was the second room wasn't yet clean. Not unexpected since we arrived before check-in time, but he promised to make […] it a priority. Eight hours later, we gave up when the kids wanted to go to bed. When we got into the (non-adjacent) second room, the towels hanging in the bathroom were wet and there was no toilet paper. Lisätietoja

Hotel is very nice, clean and beds were comfortable. It's in a great location. We enjoyed Cardinal baseball, the Landing, and Washington Ave - all in walking distance.

The rep on the phone from hotels.com told me it was a deluxe room. The room was small I couldn't Beleive it.I asked for a somking room they gave us non smoking. When we first check in the guy couldn't find our reservation it took him a while, it was a little. Upsetting because I had already paid for the room and they removed the funds from my account. […] I don't think i will recommend this hotel. Lisätietoja

this hotel had the best rate i found online with short notice. the rate was great and the sevices and property were excellent. situated in downtown st. louis and just a 10 min walk to the Arch. staff at the hotel are helpful and friendly. only word of caution is there was no free breakfast. please verify that either when you're booking or checking- […] in. Lisätietoja

Much like other reviewers, I found this hotel to be adequate. Not having WIFI in the bedrooms was a pain, and the service in the restaurant was a little slow, but neither wrecked my stay. I was in town for an exhibition, so having the Convention Centre immediaytely across the street was great. There are several great bars/restaurants within walking […] distance. I cannot recall the name of the Peruvian restaurant, but it is 5 minutes walk an it is excellent. The bedrooms were large, bright and clean.. Lisätietoja

Thought this hotel was a bit pricey, but great location near the dome/convention center. Very clean and the room was large..Old charm

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I booked this hotel for my our 2nd anniversary. I booked it as a suite because we wanted the mini bar in our room. When we got there and checked in, we were given a room with a king bed and no suite. We immediately complained and they said that all the suites were already taken. How is that possible when we'd already booked? At least they agreed to […] comp our valet parking (an outrageous $27/night). We made the most of our stay but the hotel is outdated. The towels are awful, the only toiletries provided are shampoo/conditioner/lotion, the view is non-existent, it is way over-priced, the hotel bar doesn't have things that are listed on the menu. I would not recommend this hotel. Lisätietoja

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Room and beds a little small for 2 adults and 2 teens, but very clean and nice. Air conditioner a little noisy, but seems to be true in most hotels. For some reason, phone started to make noise at a little after 5:00 a.m. (we had not requested a wake-up call). Staff super friendly and check in and check out very fast. Easy walk to ballpark. If you want […] a big pool for kids, not the place for you. Lisätietoja

Check in was fast. I took us less then 10 minutes to get checked in. Room was very clean and bed was comfortable.

shower pressure was less than expected

We brought our children to St. Louis for a college (SLU & Wash U) visit, to play tourist and catch a Cardinals game. The location was terrific, with easy access to the Arch, the restaurants on Locust (Bridge and Rooster were both very good) and the New Busch Stadium. Our rooms were comfortable and clean, with high quality bedding and the highest shower […] head I have encountered in any hotel room (much appreciated as I am 6'6"). The only negative was delayed cleaning of one of our rooms, but the situation was promptly attended to once we called housekeeping. I would definitely return to this hotel for a quality family experience. Lisätietoja

The hotel was extremely nice. Staff helpful. Location of hotel was very convenient to tourist attractions. Only negative was the rooms did not have wi-fi capability.

I booked a room with 2 double beds since me and my wife and our 16 year old son were staying, I even called the hotel the morning of check in day and they said yes I am getting a room with 2 double beds, but when I reached to check in they said they don't have a double since it's first come first served basis BS, if I book 2 double beds then I should […] get a room with 2 double beds, I stay in hotels all the time, and I get the room type what I booked for, this was the first time they said rooms are first come first room type you get, BS Lisätietoja

Great Hotel, right on Washington Ave. The street is filled with restaurants and bars, along with a up scale bowling alley.. The hotel staff were awesome and the hotel is very nice.. I guess we got the short in of the stick, with room 860. I think it might have been a closet at one time, we made reservations for the king suite but ended up with the kings […] pantry. It served its purpose, very clean and an awesome bed.. I've stayed there many times and this was the smallest room, usually their alot bigger. Oh well, we had fun.. Lisätietoja