The New York Helmsley Hotel - New York

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The hotel staff, including the bell staff, front desk and restaurant could not have been more courteous and accommodating. My overall impression was very positive and my only dissapointment was how dated the rooms were. I'm confident Starwood Hotels will renovate this property to a level one would expect from a Starwood property.

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Overall we had an excellent stay at your hotel but we had a couple of reservations. The lack of a coffee maker and refridgerator took some of the shine off the otherwise excellent room. We appreciate that these are difficult times but it is the little things that make the difference between average and special. The collapse of the black out curtain […] was a little painful but it could really have hurt a child. However the duty manager was very helpful. Many thanks for a nice break. Lisätietoja

the room was quite worn. Carpet was very dirty. The street noise is awful and there was construction going on in the building next door with noise very noticeable in the room. It might be a very nice hotel but the room I had was not .

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Good value for money and location near to Grand Central Station. Friendly helpful staff . Would happily stay here again.

The hotel is pretty old and could use a facelift. The place is very convenient to Grand Central Terminal. The room was clean but clearly very dated. The wardrobe that used to hold the old large tube-style TV was still in the room even though there was a flat screen TV mounted on the wall. So it was just a large useless cabinet that simply has a huge […] open space in the center of it. They should get rid of the cabinets as they get rid of the old tube TV's. There was no TV channel guide in the room. The doormen were very good about hailing taxis and greeting me coming and going. Room service breakfast was okay but pricey. The housekeepers were friendly and greeted me each day in the hallway. If you get a great rate, book it. Otherwise I honestly would not rush back but instead would look for a hotel that was newer or more recently renovated. Lisätietoja

We do love the location of this hotel in Midtwon East but based on the rating and "name", we were disappointed with our stay. We had to place 3 calls and go downstairs just to get a remote control for the TV, since our phone stopped working as well. For a 4-star hotel, we expected better customer service. It didn't help that UN attendees were in our […] hotel so we got bumped from elevators as times. Overall, the rooms were ok but the rates were great for New York Lisätietoja

We were very satisfied with the hotel and room. It was very convenient to the United Nations and Grand Central Station.

The Helmsley Hotel is the perfect base from which to explore Manhattan. We were lucky enough to be on the 40th floor with a view of both the Empire State and Chrysler buildings from our spacious, comfortable room. The staff were friendly and efficient and always keen to help out. Breakfast was substantial and tasty, although the choice remained the […] same each day (not that this was too much of an issue). All in all there is little to find fault with this great value hotel. Lisätietoja

The hotel was good. I would stay there again.

I've stayed in better midtown Manhattan hotels but the NY Helmsley was perfectly situated near Grand Central for getting to the US Open! I had a King room and it was fine for my purposes. The lobby bar was fine for a quick drink before heading out to the night session at Arthur Ashe Stadium. The only disappointment was the Helmsley restaurant situation. […] They had very limited hours for breakfast and lunch and apparently only served a bar dinner menu in the lobby. But since we planned on having dinner elsewhere it wasn't a big deal. Overall, the hotels.com rate and the location of the Helmsley at 42nd Street & 3rd Avenue was the big selling point. Lisätietoja

the hotel is very good relative to the price . very recomended . the only problem that is not in the area of the times squere which is a better location .

My husband stays here on business so we knew what to expect. Location is excellent with good breakfast and lunch places within a couple blocks and a 24 hr drugstore also. We walked to the NYPublic Library, the theatre, and back from the Empire State building. Also walked to Times Square and took in the Discovery museum show on Harry Potter. Grand Central […] Station is two blocks away. We had no problems with the hotel room EXCEPT that when the air conditioner was turned all the way down to 55 (this was the way the cleaning staff have been trained to leave it apparently) the room smelled funny. When we set the temperature to a more moderate 72, the smell decreased to almost gone. There is no coffee machine in the room but a great PAX foods next door and a Starbucks down the street make up for it. Great location for adults and business travelers. Did not try the bar. Lisätietoja

We stayed at the New York Helmsley hotel last weekend and had a fantastic experience. The location of the hotel is fantastic for Mid Town and Theatre District destinations and our room located on a corner of the 39th floor offered a fabtastic view of the Chrysler Building. The room was large for NYC standards and the King size bed very comfortable. […] Decor and bathroom a bit dated but overall clean and in good condition. The staff was very helpful, especially at check in. Lisätietoja

It was my first time in NYC. The stay here was super easy. Check in was fast and very friendly. Made reservations and when I checked in we got upgraded, I dont know if we were just lucky, or if they are just nice like that. But the view was great, the room was very comfortable. The bed was so comfortable. The towels were very big and nice. All in all […] I was very pleased with my stay and will definitely look here again when I come to NYC again. Lisätietoja

The room was well-appointed, quiet, and comfortable. The bed was huge. Bathrobes in the closet. The staff was very courteous and welcoming. The only oversight was that we had no washcloths among our linens. I'm sure the staff would have corrected this, but our stay was short and we worked around it.

Very much in need of facelift, very dated furniture, room was comfortable but amazing no coffee in the room for the price you pay

Hotel was modern. Clean. Guest services staff gladly changed our room from a King to two full size beds. Staff very friendly and helpful. Located 1 block from Grand Central Station. Airport shuttle pick 1 block away. $12 to LaGuardia. Air Condition nice and cool and temp control in the room working nicely. Nice bath robes in the closet. Nice size room […] for NYC. Cable TV Flat Screen. Very Very comfortable beds. Egyptian Cotton. Only negative. The restaurant is extremely expensive. Breakfast for two waffles eggs toast juice fruit bowl $88.00 Lisätietoja

The New York helmsly hotel was just what we were looking for on our trip to New York. The location was perfect as was the hotel itself. The staff were very friendly.The bedroom was very comfortable and tastefully decorated. If I had one complaint it was that there was no complimentay tea and coffee in the bedroom..

My wife and I stayed at The New York Helmsley over a long weekend stay in New York and was pleasantly surprised by our visit at the hotel. The hotel is in walking distance to most of the midtown attractions yet far enough away whereby you don't get the congestion of Times Square. Checkin was easy and quick and we found the room spacious compared to […] other hotel rooms in New York. There are also many dinning options in the surrounding area with choices that ranged from small delis to gourmet restaurants. The only downside was that the bathroom was a little dated and needed some work but overall it was a good experience. Lisätietoja

On a recent trip to New York, we found a good deal on Hotels.com of the Helmsley Hotel. The hotel was right on 42nd street in a great location, only a stone throw away from Grand Central station and a short 5-10 minute walk to Times Square. We arrived at 1 pm (3 hours before check-in) and they were able to find a room and accomodate us right away. […] The staff were very friendly, room was in excellent condition and had a very comfortable bed. All in all, we would stay here again and recommend it to others. The only downfall was the $60/day for valet parking, but in New York you can expect to pay quite a bit no matter where you park. Lisätietoja

cost to park was not as listed it was much more so it cost me two arms for two night was not to happy but all in all it was very good.

The room does not have a refrigerator

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I stayed at this hotel in July 2011. The hotel location is very good being close to Grand Central station, Bryant Park, Time Square, Fifth Ave etc. Everything is within a 10 minute walk. Clean rooms, comfortable beds, good service. You will not be disappointed if this is the location you are seeking.

The New York helmsly hotel was just what we were looking for on our trip to New York. The location was perfect as was the hotel itself. The staff were very obliging and extremely pleasant.The bedroom was very comfortable and tastefully decorated. If I had one complaint it was that there was no complimentay tea and coffee in the bedroom..

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I liked the Helmsley -- but for a hotel of its stature, I expected in-room coffee and a fridge. Both are minor points, but would have liked to have had these small conveniences. Overall, a really nice room, however. Great beds. Nice view of the Chrysler. Near the subway and lovely restaurants.

Very impressed by this hotel.From start to finish of our trip, it was a pleasure to stay here. The rooms are spacious and comfortable. The beds are awsome-we had THE best sleep.We found the location perfect-a fifteen minute walk to The Empire State Building.A 20 minute walk to Broadway and Times Square. The Subway is a 2 minute walk away , with Grand […] Central Station 5 minutes from the hotel. Paula on the front desk was very welcoming and helpful.The Bell Hops were always friendly and helpful, and went to extraordinary lengths to hail us a Taxi during "Rush Hour"! This hotel is much better than the 4star hotel we stayed at on our previous New York holiday. I would rate this hotel Four and a half star. Lisätietoja

I realise I got a deal on the price for this hotel, but given its relatively upscale range I would have expected: curtains that cover the windows without leaving gaps when drawn to find that my room had been serviced when returning in the early evening (it hadn't been) to be able to adjust the room temperature to my own preferences

My husband and I visited New York for the first time in June 2011 and roomed at the New York Helmsley. We found the rooms to be very comfortable and very clean. The staff was very friendly and helpful. I would highly recommend this hotel.

Staff was very courteous the entire trip. They did not have a king when we checked in (as specified in our Hotels.com reservation), so we were stuck with doubles. They were fine: clean, comfortable and mid-sized. Fitness center was small, but sufficient. There is not an ice machine on each floor, so we had to take an elevator each time. The TV on desk […] took up most of the work area, whil the large former entertainment center in the room made it a bit crowded. It was only a short walk to Grand Central Station. The neighborhood was fine. There was no in-room coffee, so you either paid $5 for the restaurant coffee or went next door for a $2 cup or a short walk around the corner to Starbucks. We got a great deal from Hotels.com, so I would consider our stay a fair value. Rack rate would have been a bit much for what we received. Lisätietoja

Great location for someone who has never been before. Easy access to to all the main attractions. The Hotel staff were helpful and attentive. All really clean and I have to say I'm quite fussy. Our room was spacious, very comfortable. Everything was in working order except the hairdryer and a maid came to clean every. The view wasn't the best, but it […] was ok. We did have the Chrystler Building in view, so that was something Very pleased and would recommend it. Lisätietoja

Close to the main sights the NYH offers all you would want for a city break. The quality of the hotel and staff are very high and we would recommend it to anyone looking for a central hotel. Our room - 2406 was great with supurb views of 42nd street. Hotel drinks are a bit pricy - a bottle of Bud $8 - local bars are a great deal cheaper. If you're looking […] for a central hotel you couldn't go wrong with NYH. Lisätietoja

For the price we paid for this place and the location of the hotel....I was more than happy with the hotel. Ask for the 40th floor facing the empire state building.

Hotels is a little dated, but not an issue. Room was decent and actually bigger than typical NYC hotel. I did notice someone else's hair in bathroom on first day, which was not impressive. Fitness center was useless: machines were clearly selected by someone who has never been to a gym. overall was good and would stay there again.

We have just returned from a five day break, staying at the New York Helmsley Hotel. We arrived late in the evening and was advised the room we were expecting was not avaliable(Executive King), we were offered a room with two doubles. We were advised we could swap rooms in the morning. When we got to our room we were pleased with the room and its view […] and decided to stay put. The decor was acceptable,beds were comfy and the bathroom was clean but tired. The view of the Chrysler Building was great, the location of the hotel was super. We didn't eat at the hotel, there are several restaraunts locally. My recommendation to travellers to this hotel is take a travel kettle and your own tea and coffee etc.. I really missed my cuppa before getting dressed in the morning! Otherwise have a great time, we did. Lisätietoja

I visit NY often, and the Helmsley was a nice surprise in terms of value and convenience. The room was huge by NY standards, and the little chaise was perfect for putting your feet up and having a glass of wine after a long day. Also appreciated the mini-fridge (empty, not a minibar) so I could stash a couple of apples, some water, a bottle of wine […] and some cheese/crackers. Concierge was lame (when I wanted to order in Chinese on a rainy night, she gave me referrals to two places that were out of business) Room service menu is very limited and extremely overpriced. But I'd stay here again, definitely. Lisätietoja

This was our fourth visit to the Helsmsley and as always everything was perfect. We tend to vary our locations when we stay in New York to gain immediate access to different neighbourhoods. The location of the Helmsley gives easy access to all the main sites. Ideal for a first visit and a hotel to which you will be happy to return.

We were very happy with the Helmsley hotel. our room was clean, bright and had a fabulous view. The hotel staff were friendly, courteous and helpful. We loved the location. Yes some renovation is needed, but I understand it will shortly be underway. We will be back.