Passport Inn - Kemah

excellent

The room smelled like an ash tray when we opened the door. We complained about this and were told the room had been 'deep cleaned' prior to our arrival. We wanted to see the Christmas boat parade so the location was perfect and the room wasn't so bad after a bottle of frabreeze leaving the fan on for a few hours!

The front desk clerk did not want to accept the receipt saying that the room had already been paid for. He was extremely rude and made us want to leave. We only stayed because we had already paid. The rest of the time was fine, it just got our special weekend off to a stressful start. I do not like to complain but this was really bad.

We were very dissappointed with Passport Inn - Kemah. The location was great, but the ammentities were lacking. The room smelled musty, the cable did not work, the wireless internet connection they claim to have had no signal the entire weekend. Would not reccommend staying here.

Great location. Good Service. Will stay there again.

We asked for no smoking, got smoking. When we came in about 1 am there were several people out in front of our door. We called to the office 2x between 2 & 3am because of people sitting outside our window yelling and laughing. My husband asked them to please go to their own room because we were trying to sleep, and every time it was a different group […] of people all going to the same 2 rooms each time. when we talked to the desk he said he couldn't do anything about it except kick them out. I told him obviously there were more people in the room then registered and he said I was the only 1 complaining. I told it was because they were leaning and sitting on the a/c unit in front of our room and at our door. We turned on the bathroom fan and a/c fan on high to help drown out the noise. We may have gotten 2 1/2 hours sleep that night. My worst experience ever at a hotel. We will NEVER stay at that passport again. We thought it was going to be a pretty decent hotel because it was right next to the Boardwalk. My husbands band played there that night and we were going to spend the next day in Kemah, instead we got up and went home because we were so frustrated. If anyone asks of a good place to stay in Kemah, I will tell them NOT to stay because of the horrible experience and treatment we received from this Hotel.* On a side note: The coffee pot was filthy, the fridge didn't work and they had a note tacked to the wall asking for us reuse our towels if we stay more than 1 night. Please post.This is not heresay its facts, unfortunately. Lisätietoja

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The hotel was poorly rated when I booked. But the management claimed to have made changes so I took a chance. The hotel was not perfect, but at this price I didn't expect perfect. It is within walking distance of the boardwalk. The front desk was helpful. The rooms were clean. It wasn't the Hyatt, but I didn't pay for the Hyatt. I'd stay at the Passport […] Inn again, especially for the convenience in Kemah. Lisätietoja

Even with the updates like new carpet in our room, this place is absolutely terrible. The beds were beyond bad, the comforters had holes in them, the dust build up on the old furniture was beyond belief, and the free "Intercontinental" breakfast consisted of Wal-Mart branded junk food. The one staff member was nice enough, but obviously her employer […] didn't provide dental insurance. A Motel 6 type of hotel would be a much better choice. Lisätietoja

We had 3 people staying in the room and only 2 wash cloths. Also hair dryers in the room would have been nice.