JW Marriott Essex House New York - New York

great location, great amenities, super nice rooms, great hotel!

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The hotel was very close and convenient to the areas I needed to visit during my stay. It was very clean and staff very accommodating

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We always stay in Essex House everytime we are in New York. We were never disappointed and this time, it's the same. Since it became JW Marriott, it's even better. Great location, great hotel.

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I stayed at the Essex House a week before it changed over to the Marriott. With the flag change there has been no drop in quality or service. Location is still superb and the rate seemed lower than when the hotel was the Jumiyerah flag.

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A race was taking place outside the hotel on the day we checked in causing all entrances to the hotel to be blocked off to vehicle trafic off for several blocks. We had to get out of a cab several blocks away and walk our suitcases to the hotel. The hotel had our email address and could have contacted us to tell us of the race circumstances. Room service […] attempted turn down service at 6:00 pm each night, which is prime time for guests getting ready for the evening. We asked if they would perform turndown service at 7:00 pm after we left the room, housekeeping continued to attempt turndown at 6 and not return to perform the service later in the evening. The back entrance to the hotel was locked after 12:00am without prior notice. Although the desk asked which newspaper we would like in the morning, no newspaper was delivered. The front desk simply said they ran out. The restaurant was not in operation for breakfast the last morning we were guests without prior notice. The front bar area was available for buffet only at $40 person. The hotel was performing some maintenance during breakfast causing the fire alarm to be set off while we were eating. Upon check out our clerk asked if we had a nice stay and we stated that we had a few concerns which she might want to address for future guests. The clerk just said "oh" and went on with our check out, she was obliviously did not want to know what the concerns were. Lisätietoja

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I really enjoyed my stay. The hotel staff was excellent. I would definitely stay again.

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We had a room where you could hear some kind of circulation air system located outside the room which was rather noisy. Room 529. Also, the shower head was awful-not much regulation in the sparying mechanism.The service at the desk and the support people we came in contact with were excellent. Other than the noise and the shower head, our visit was […] OK. Lisätietoja

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Very nice hotel, great service and perfect location on Central Park south. Walking distance from Lincoln Center and Met Opera.

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Great hotel. Service could have been a little better for a 5 star hotel. I couldn't get them to clear the room service dishes for 24 hours even though I asked several times and they skipped the room turndown for some reason. Otherwise very nice.

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The JW Essex House is in a perfect location just off Central Park. The staff was pleasant and helpful. The concierge failed a bit short when helping us find a restaurant that would appeal to both grown ups and young children. But overall it was a great stay and I would go back.

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terrific. Customer service at its best.

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Our two night stay was fine but really nothing special. There are a number of equally good alternatives just a few blocks away. Our stay was rather odd. In hindsight we think the housekeeping staff had not been informed that our room was occupied on the first night. We needed to call the maintenance staff to our room three different times for items […] that would normally have been checked prior to occupancy of a room. #1 - the lights behind the bed were not working and there did not seem to be an obvious plug to correct the situation #2 the TV would not work - it took the maintenance person about 15 minutes to correct the problem including rebooting etc. #3 burned out bulb in lamp next to chair in sitting area which was unfortunately the only area for reading while family members slept. These items are each fairly trivial but when combined with the fact that the heat was set at 65 (took until midnight to warm up), we did not have towels or robes for four people, we never received turn down service it was not terribly impressive. On the other hand, our second night was delightful. By this time our room was warm and everything was working. We received the expected turn down service and filled ice bucket - all of the normal stuff. Night #1 - not very impressive Night #2 - as expected ......Average - SoSo Lisätietoja

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great location; look and design were not exactly our style

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This is a grand hotel, located on Central Park South, convent to theaters and Lincoln Center. The staff is professional and attentive. Highly recommended.

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An excellent location, with very friendly helpfull staff.

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Our stay was great. We'll book here the next time we come up for the opera.

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Hotel is awesome, staff is even better. Also loved the restaurant. The only thing we did not like at all was the internet connection, it was free, but very poor.

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Loved the hotel. Everything about it was excellent

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The staff is extremely friendly and helpful. We often ask for a 2d room choice if we're not happy with the first (some are small) and we are always satisfied. Very comfortable, very convenient. One of our favorites, if not our top choice, in NYC.

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My husband and I stayed for one night and had a great time. The staff was extremely friendly and the room was beautiful.

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I have stayed here in the past, and decided to stay here again for a getaway with my daughters and four year old granddaughter. We had three large, beautiful, modern rooms. One day I accidentally left the do not disturb sign on, so when I got back my room was not cleaned. No problem, they immediately sent someone to clean. I was very impressed that […] she even changed the duvet cover! The location is great, however, in February with a four year old nothing was that close when we did not want to venture out in the cold, Room service prices were ridiculous! A small pot of coffee was $17! one night she ordered chicken noodle soup and it was $25!! We ate an early breakfast in the hotel one morning and the prices were embarrassing, $12 for child order of pancakes!?? $37 for the buffet breakfast!? If we had been there in the summer, we would never have eaten in the hotel. However, if you are there with children the high food prices are a definite deterrent. I love this hotel, but the food prices put a definite damper on our fun stay! Lisätietoja

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Service, rooms, internet connection (FAST), location and everything is impeccable. What does drag it down is that you can get pretty much the same for half the price. It seems you pay a lot extra for having a handfull of staff just standing around saying hi to people all day. If you're OK with the premium on the price though, I'd definately recommend […] this hotel. To be fair though, they are more reasonable than most hotels facing Central Park. Lisätietoja

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Very nice hotel in general, but I'm thinking they give Hotels.com folks the rooms with the worst views -- airshaft view.

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good customer service, nice hotel. easy checkin and checkout experience

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The place was very clean, wonderfully located, elegant...probably perfect for most. Just a couple of quibbles. The gym was fine for cardio, but for weight resistance, it left something to be desired. Dumbbells only go up to 55. The pulldown lat machine was too low to provide full range of motion for my 5-10+ height and the chest press machine had the […] same problem. The other problem was this...they offer complimentary coffee starting at 7 a.m., but if you have coffee with your breakfast in the dining room, it leaps to $9. The waiter was very enthusiastic about replacing my complimentary cup with the $9 cup, and I resent that. However, keeping those defects in mind, it's great. If you like to row, they have a Concept 2 rower. I would go back, I would recommend it to anyone. Lisätietoja

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Requested early check in, confirmed by the hotel. I arrived and it was not available, requested to change rooms, arrived at the hotel at night and the change was not made. Service of front desk is poor.

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This is a New York classic. It retains all the classic features and has been renovated and maintained befitting early art deco. You can feel old New York and old money throughout. It has a comfortable feeling indeed. This is our third time at the Essex. The facility, location, restaurant, comfort, and service are best. We take the small suite for a […] wealth of seating, a comfortable king bed, and multiple windows. The hot water never quits. Marriott is maintaining the Essex nicely. Lisätietoja

Aito Expedian asiakkaan arvostelu

Essex house changed from a Jumeirah to a Marriott since our last stay, but the hotel quality is still consistently very good.i would recommend checking the prices on the web, as the price does vary quite considerably. Overall the rooms are very good, and the staff were excellent. Great location for central park and shops.

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Warm friendly reception by all the staff Knowledge conceige Great location if you have a short time in New York as near many museums and of curse Central Park.

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Been staying here for years. Now a Marriott and apart from free WiFi which works very well, little has changed tho the albeit tasty room service burger was smaller than I remember. Fantastic location. Efficient and friendly service. Good bar. Well presented public areas. Rooms now getting tired. Closet door did not close. Towel rails coming off wall. […] Lampshades battered. Lisätietoja

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The hotel was beautiful worth spending a bit more, especially as it was a special occasion. With a bit of jet lag the comfort of the rooms were perfect. Breakfast was very exspensive but we choose topay it as the choice and quality was the best we had discovered in the area. If you want to be wowed but like a chilled hotel it's perfect in atmosphere […] and location. Lisätietoja

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The hotel was of the highest standard, the room were excellent and was in the best location for seeing everything. The hotel restaurant was very good, the service was wonderful. Facing central park it was ideal for the major shops and bars, Time square was minutes away, couldn't find a single fault!

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I have visited New York on several occasions and this was the best trip of them all. The hotel staff were friendly, courteous and very welcoming. The hotel itself was immaculate. On one occasion we had to report the blind was broken in our room, we went to dinner and on our return found the hotel had installed a completely new blind! fabulous service! […] The concierge desk were very helpful assisting where possible for booking dinner and tickets for attractions. This is exactly what a City break should be; seeing the sights during the day, relaxing before dinner in a top class hotel and having dinner and drinks with the best service. 10 out of 10. Lisätietoja

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Fantastic hotel right on central parl mostly away from the noise of the city but still within walking distance of time square. We can't wait to go back.

Aito Expedian asiakkaan arvostelu

The hotel is currently changing management companies from Jumeirah to Marriott. Product availability, standards, service quality, and staff morale are lacking and the excuse of change is force fed too constantly as a means to justify mediocrity rather owning the transition and avoiding the calamities on the customers

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We had a great stay. The beds were comfortable and the location was great. We especially loved getting a view of Central Park from our room. I would recommend this hotel.

Aito Expedian asiakkaan arvostelu

I loved the location of the hotel. Being across from the park gave me relief from tall buildings and concrete. For that reason I will stay at your hotel or some other hotel across from the park the next time I come. The features of your room were mostly impressive. However, I found the small bathroom a bit offputting. Having to close the bathroom door […] in order to access the toilet was a nuisance. The lighting was outstanding. Lisätietoja

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